Megan Hopkins
Buffalo
Summary
Mid-level education professional with 6+ years of experience managing competing priorities within individual experience, classroom setting, and professional office environment. Current Administrative Coordinator with extensive background in design, delivery, & evaluation of complex educational / mental health programs. Facilitates program trainings, identifies areas of growth, & coordinates events to promote mental health awareness. Demonstrates experience organizing departmental initiatives / collaboration to form data-driven decisions implemented through holistic lens.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Coordinator I
Texas A&M University
10.2022 - Current
- Audit Conduct / Student of Concern cases for procedural, compliance, and timeline accuracy
- Communicates with Student Community Standards Office to support stakeholder questions / concerns regarding residential student conduct process.
- Maintains Residence Life case retention process regarding departmental response to alleged students in policy violations
- Oversees administrative duties of formal compliance letters to students regarding Mental Health, Alcohol, or Drug related concerns.
- Creates summary reports for programs related to Assessment/Research, and Case Management/Student Behavior, & measuring student / program success
- Lead contact to students regarding case completion requirements, mental health struggles, and resource availability
- Collaborates with Counseling and Psychological Services offices in data tracking +/ case management
- Promotes acceptance to better understanding in providing assistance of individuals, or groups, experiencing emotional, mental, physical, or psychological distress
- Monitors data trends within student population during heightened times of distress during rise in caseload.
- Facilitates full-time staff member training & procedural process inquiries
- Trained in crisis intervention support during emergencies, using appropriate techniques to de-escalate situations safely.
- Assesses Student of Concern & Conduct case management strategies as needed based on evolving circumstances or new information
- Evaluates software system program effectiveness continually through data analysis & outcome measurement metrics.
- Maintains & manages multiple multi-million dollar budgets for Residence Life
- Responsible for processing billing over a million dollars for Summer Conference Groups
- Serves on Residence Life Committee for Health & Wellness
- Assumed additional responsibilities, twice, in separate offices due to retirement / advancement of staff members
Assistant Manager
The Springs Event Venues
11.2019 - 10.2022
- Developed loyal & highly satisfied customer base through proactive management of full-time / part-time team
- Maintained position in top 3 employees of entire company through customer relations.
- Defined clear targets & objectives and communicated to other team members with weekly team meetings / 1:1s.
- Supervised & trained full-time / part-time employee day-to-day operations to meet performance, quality, and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed, and hired employees
- Monitored deposit records, increasing accuracy, and reducing discrepancies.
- Managed social media platforms for location, i.e., Facebook and Instagram to inform & outreach into community to reflect diversified background of clientele and established inclusive representation
Assistant Manager
The Picket Fence Restaurant
05.2017 - 10.2019
- Supervised day-to-day operations in restaurant to meet performance, quality, and service expectations.
- Monitored cash intake and deposit records.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed, and hired full-time & part-time employees while implementing constructive feedback to promote positive work environment.
- Monitored security to protect employees, customers, and property.
- Addressed active safety concerns / issues within restaurant and customers.
- Maintained staff compliance in trainings and certifications required by state.
- Facilitated trainings for full /part time employees
- Analyzed current restaurant protocol, evaluated its effectiveness, and implemented new procedures / policies.
Special Ed. Paraprofessional & Substitute
Brazosport Independent School District
01.2017 - 05.2019
- Upheld classroom routines to support student environments & maintain consistent schedules within multi-differentiated learning environment.
- Appropriately implement behavioral modification / support to ensure individual success within educational journey
- Administered project based-learning, formal, and informal, assessments to accurate determine student knowledge base within multi-differential learning environment.
- Leveraged Special Education Pedagogy strategies to engage students struggling within traditional methods
- Monitored student cases by following progress, notifying parents, school administrators with status.
- Attended ARDS (Admissions, Review, and Dismissal) meetings to adjust specialized learning plan of each student.
- Provided observational feedback during case management of student IEPs (Individualized Education Program) or 504 plans during ARDs.
- Trained in crisis response with students, including but not limited to - self-harm / harm to others, school shooter, fire evacuations, mass loss of power, emotional/behavioral disability disorders in heightened distress.
- Knowledgeable in FERPA, HIPPA, Americans with Disabilities Act of 1990, IDEA (Individuals with Disabilities Education Act, and IEP (Individualized Education Program).
- Conducted educational conversations with students regarding behavioral progress in emotional, mental, psychological, and physical wellness.
Education
Bachelor of Science - Anthropology
University of Houston - Clear Lake
Houston, TX05.2022
Skills
- Data Entry
- Data Collection
- Report Analysis
- Instructional Support
- Behavioral Disorders
- Student & Employee Supervision
- Interdisciplinary Collaboration
- Cognitive Disabilities Knowledge
- Social and Academic Development Support
- Training Initiatives
- Curriculum Development
Conference Attendance
NABITA (National Association for Behavioral Intervention and Threat Assessment) Threat Assessment
Software / Databases
- Microsoft Office - Word, PowerPoint, Excel, Outlook, Teams
- Adobe
- StarRez
- Maxient
- Frontier
- XProtect MileStone
- Canva
- Canvas
- Howdy
- Compass
- Quickbase
- Concur
- Canopy
- IRIS
- Aggieworks
- Aggiebuy
- EMS
- Salesforce
Accomplishments
- Texas A&M University Hullabaloo-U First Year Experience Instructor
Certification
- Green Dot - Bystander Certified
- NAS (Non-Clinical Assessment of Suicide) Certified
- RTA (Rapid Threat Assessment) Trained
- NABITA (National Association for Behavioral Intervention and Threat Assessment) Threat Assessment Trained
- Mental Health & First Aid Training (current)
- Courageous Leadership Certification
- Become a Trauma Informed Leader Certification
- Trauma-Informed Change Management Certification
- Paraprofessional Certification
- Substitute Teaching Certification
Affiliations
- Lambda Alpha Honors Society
Timeline
Administrative Coordinator I
Texas A&M University
10.2022 - Current
Assistant Manager
The Springs Event Venues
11.2019 - 10.2022
Assistant Manager
The Picket Fence Restaurant
05.2017 - 10.2019
Special Ed. Paraprofessional & Substitute
Brazosport Independent School District
01.2017 - 05.2019
Bachelor of Science - Anthropology
University of Houston - Clear Lake