Summary
Overview
Work History
Education
Skills
References
Timeline
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Megan Howard

Lehigh Acres,Florida

Summary

Dedicated and passionate customer service professional committed to cultivating a positive image of the company and brand. Proven capacity to troubleshoot issues quickly. Maintains a high level of professionalism, patience and efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Quality Care Heating And Cooling
04.2018 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and confirmed appointments and meetings for senior management team.

Bartender

Applebee's Grill + Bar
09.2014 - 02.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Criminal Justice

Florida SouthWestern State College
Fort Myers, FL

High School Diploma -

Pivot Charter School
06.2014

Skills

  • Microsoft Word, Excel, Outlook, Powerpoint
  • Customer Service
  • Calm and Professional Under Pressure
  • Customer Relationship Management
  • Computer Proficiency
  • Office Equipment Proficiency
  • Prioritization
  • Multi-Line Phone Talent
  • Multitasking

References

Professional Reference


William McDonald 703-209-5056

  • Administrative Manager Quality Care Heating and Cooling



Personal Reference


Susan DeVoe 239-313-3590

Timeline

Customer Service Representative

Quality Care Heating And Cooling
04.2018 - 01.2021

Bartender

Applebee's Grill + Bar
09.2014 - 02.2018

Criminal Justice

Florida SouthWestern State College

High School Diploma -

Pivot Charter School

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Megan Howard