Megan Jackson
Avina on 32nd
Kenosha,WI
1
Certification
5
years of professional experience
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Work History
Certified Nursing Assistant
9 Months- Supported residents with daily living needs, including bathing, dressing, grooming, and toileting assistance.
- Documented care services accurately in resident records and shift notes.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Resident Care Technician
1 Year- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient interaction records, supporting regulatory compliance and quality care.
- Monitored patient behavior and emotional well-being, providing immediate support.
- Collaborated with healthcare team to develop tailored treatment plans, enhancing patient-centered care.
- Executed crisis intervention strategies to effectively de-escalate challenging situations, ensuring patient safety and well-being.
- Delivered compassionate care under challenging circumstances
Customer Account Representative
2 Years 7 Months- Managed a portfolio of customer accounts, ensuring high levels of satisfaction and retention through personalized service and support.
- Cultivated strong client relationships to understand needs and deliver tailored solutions.
- Resolved customer inquiries and issues efficiently, contributing to a 95% satisfaction rating in client feedback surveys.
- Performed regular follow-ups with clients to ensure service delivery met expectations and uncover improvement opportunities.
- Managed customer account inquiries, providing accurate order, shipping, and billing support.
- Processed order updates, returns, and cancellations in ERP and CRM systems.
Tech Support Admin
7 Months- Provided technical support to users by diagnosing hardware and software issues, ensuring timely resolution and customer satisfaction.
- Managed user accounts and permissions within systems to enhance security and accessibility for users.
- Developed and maintained documentation for troubleshooting processes and user guides, facilitating team efficiency and knowledge transfer.
- Utilized ticketing systems to track and manage user requests, ensuring timely prioritization and follow-up for inquiries.
Education
Diploma - General Studies
Nurse Aide - Certified nursing assistant
Skills
Direct patient care
Wound Assessment
Post-operative Care
Dementia care
Healthcare Documentation
Patient De-escalation
End-of-life support
Progress Monitoring
HIPAA compliance
Reliable team player
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Timeline
Certified Nursing Assistant
Avina on 32nd
01.2026 - CurrentRead More
Resident Care Technician
Southern Wisconsin Center
11.2024 - 11.2025Read More
Tech Support Admin
4Front ES
12.2023 - 07.2024Read More
Customer Account Representative
ARVATO LLC
01.2022 - 08.2024Read More
Ruther, Central High School
Diploma from General Studies
Read More
Southern Wisconsin Center
Nurse Aide from Certified nursing assistant
Read More