Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan James

Magnolia

Summary

I am a hard-working, self-disciplined, empathic, creative problem solver, and avid learner. Known to go above and beyond job given responsibilities to achieve superior results. My educational background and work experience demonstrate my ability to handle a variety of tasks while working remotely.

Overview

18
18
years of professional experience

Work History

Customer Service Advocate

Concentrix
07.2024 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.

Sales Advisor I

Concentrix
10.2021 - 06.2024


  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Market Research Interviewer

Dynata Global
07.2020 - 10.2021


  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Ensured compliance with ethical standards in all aspects of the research process, including obtaining informed consent from participants before collecting any personal information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service and Technical Support Representative

Convergys
03.2016 - 01.2017
  • Improved customer satisfaction by providing timely and accurate technical support for various hardware issues and website issues.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Maintained a high level of expertise on company information ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service, addressing concerns promptly and professionally.

Food Service Worker and Cashier

Subway
03.2007 - 03.2015
  • Solely opened store and carried out all duties of setting up for the day
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.


Education

Bachelor of Arts - Communication

Southern New Hampshire University
09.2019

Associate of Arts - Advertising & Graphic Design

James Sprunt Community College
05.2014

Skills

  • Enthusiastic Self-starter
  • Excellent verbal and written communicator
  • Meticulous attention to detail
  • Dedicated team member
  • Results Driven
  • Proficient computer skills
  • Great Multi-tasking abilities
  • Good time management skills

Accomplishments

  • Active inducted member of the Honor Society (2023-present)
  • Active inducted member of the National Society of Leadership and Success (2019-Present)
  • Dean list at James Sprunt Community College and Southern New Hampshire University (2017)

Timeline

Customer Service Advocate

Concentrix
07.2024 - Current

Sales Advisor I

Concentrix
10.2021 - 06.2024

Market Research Interviewer

Dynata Global
07.2020 - 10.2021

Customer Service and Technical Support Representative

Convergys
03.2016 - 01.2017

Food Service Worker and Cashier

Subway
03.2007 - 03.2015

Associate of Arts - Advertising & Graphic Design

James Sprunt Community College

Bachelor of Arts - Communication

Southern New Hampshire University

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Megan James