Megan Kaiser
Rochester,NH
Summary
Hardworking team player knowledgeable about operations and services. Always willing to go above and beyond to quickly and effciently exceed expectations.
Overview
6
6
years of professional experience
Work History
Counter Server
Lius Garden
Rochester, NH
07.2020 - 12.2021
- Resolved customer complaints in a timely manner.
- Maintained a clean, organized space
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Processed payments using credit cards, debit cards, and cash.
- Balanced drawers at the end of each shift.
Scooper
Golick's Dairy Bar
Rochester, NH
08.2020 - 10.2022
- Inspected equipment on a regular basis to ensure proper functioning.
- Rotated stock in order to maintain freshness of products.
- Trained new employees in proper techniques and customer service etiquette.
- Monitored inventory levels of supplies and reported any discrepancies immediately.
Server
Warren's Lobster House
Kittery, ME
07.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Restaurant Hostess
Warren's Lobster House
Kittery, ME
04.2021 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
Office Assistant
Warren's Lobster House
Kittery, ME
07.2023 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Resolved discrepancies between payroll records and employee inquiries.
- Managed payroll for employees.
- Performed scheduled inventory counts and supply audits.
Occasional Babysitter
N/A
Rochester, NH
05.2018 - Current
- Ensured safety of children while under my care.
- Created a fun atmosphere while ensuring all rules were followed.
- Encouraged activities suited for the development of each child.
- Adapted easily to different personalities of each child.
Education
Some College (No Degree) - Psychology
University of New Hampshire
Durham, NHSkills
- Inventory Management
- Packaging Food Items
- Excellent Work Ethic
- Quick Learner
- Accuracy and Efficiency
- Resourceful
- Effective Communication
- Customer Service
Timeline
Office Assistant
Warren's Lobster House
07.2023 - Current
Server
Warren's Lobster House
07.2022 - Current
Restaurant Hostess
Warren's Lobster House
04.2021 - Current
Scooper
Golick's Dairy Bar
08.2020 - 10.2022
Counter Server
Lius Garden
07.2020 - 12.2021
Occasional Babysitter
N/A
05.2018 - Current
Some College (No Degree) - Psychology
University of New Hampshire