Summary
Overview
Work History
Education
Skills
Timeline
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Megan Kelly

Summary

Dynamic entrepreneur with a strong customer service background, successfully managing an online retail business. Leveraged critical thinking to analyze sales data, enhancing product offerings and increasing revenue. Previously supervised at Rite Aid, where I honed my leadership and relationship-building skills, ensuring exceptional service and client satisfaction.

Overview

12
12
years of professional experience

Work History

Shop Owner

Self-employeed
01.2019 - Current
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
  • Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
  • Implemented a customer feedback system to gather valuable insights for improving product offerings and overall shopping experiences.
  • Analyzed sales data to identify trends and adjust inventory offerings accordingly for maximizing revenue.
  • Participated in local craft fairs and events to broaden brand exposure and attract new customers to the online shop.
  • Managed day-to-day business operations.
  • Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Collaborated with other Etsy sellers to exchange ideas and best practices, contributing to overall business growth.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Fulfilled orders accurately while maintaining attention-to-detail in packaging design elements which contributed positively towards branding efforts.
  • Established and maintained e-commerce website to promote and sell products.

Freelance Makeup Artist/Esthetician

Self-employeed
02.2016 - 08.2018
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Participated in continuous education on makeup artistry, staying ahead of industry standards and innovations.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Supervisor

Rite Aid
05.2014 - 07.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
  • Oversaw product returns/exchanges in accordance with company guidelines; this ensured prompt processing while safeguarding against potential loss or theft.
  • Utilized point-of-sale systems adeptly during high-volume periods, enabling expedited transactions without sacrificing accuracy or efficiency.

Cashier

Rite Aid
04.2013 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Hazleton Area High School
06-2011

Esthetics

Jolie Hair And Beauty Academy
07-2016

Skills

  • Networking and partnerships
  • Pricing strategy
  • Customer service background
  • Social media marketing
  • Small business operations
  • Verbal and written communication
  • Relationship building
  • Client service
  • Business management
  • Active listening
  • Critical thinking
  • Operations management

Timeline

Shop Owner

Self-employeed
01.2019 - Current

Freelance Makeup Artist/Esthetician

Self-employeed
02.2016 - 08.2018

Supervisor

Rite Aid
05.2014 - 07.2016

Cashier

Rite Aid
04.2013 - 05.2014

Hazleton Area High School

Esthetics

Jolie Hair And Beauty Academy

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Megan Kelly