Megan Kirchhofer
Las Cruces,NM
Summary
Organized and detail-oriented, dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented and skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Diligent and ready to develop outreach and support programs to raise up distressed communities. Creative provider of innovative organizational frameworks. Adept at designing comprehensive planning roadmaps to generate effective and impactful community events and initiatives.
Overview
6
6
years of professional experience
Work History
Reproductive Healthcare Assistant
Full Circle Health Center
11.2023 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
- Assisted nurses in administering medications, monitoring vital signs, and documenting patient progress for better treatment outcomes.
- Provided emotional support to patients and families, fostering a positive environment conducive to healing and recovery.
- Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
- Streamlined administrative tasks such as updating records, scheduling appointments, and managing supply inventory for improved efficiency.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines in all aspects of care provision and recordkeeping.
- Demonstrated professionalism through punctuality, attention to detail, and consistent provision of quality patient care.
Assistant Manager
Maurices
05.2018 - 12.2023
- Store opening and closing duties, keyholder, tasking, communication skills, in addition to all regular stylist duties
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
President
NMSU Residence Hall Association
05.2021 - 05.2023
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Designed employee development programs that enhanced skill sets while retaining top performers.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Supported project management team for optimal performance.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Education
Bachelor of Arts - English And Gender & Sexuality Studies
New Mexico State University
Las Cruces05.2023
Skills
- Self-motivated
- Conflict resolution
- Very organized
- Works/gets along well with others
- Quick learner
- Enthusiastic and positive
- Helpful and willing to work
- Strong leadership abilities
- Strong writer
- Stress management
- Customer service
- Good on my feet
- Patient Education
- Patient Companionship
- Active Listening
- Conflict Resolution
- Critical Thinking
- Patient Advocacy
- Professionalism
- Medical Record Keeping
- Confidentiality
- HIPAA Compliance
- Time Management
- Multitasking
- Compassionate Care
- Attention to Detail
- Stress Management
- Organizational Skills
- Project Management
- Creative Collaboration
Languages
English
Awards
Distinguished Young Woman of Wasco County title and scholarship 1000+ hours of community service (high school) WUE Scholarship Award Theater scholarship award Essay Scholarship Award AP Scholar Bronze Pin Leadership Award (Spring 2021)
Community Service
- National Honors Society, 05/01/17, 06/30/19, A community service organization for honors students with a GPA of 3.5 or greater. Puts on events such as the Soup Bowl and the annual National Honors Society Induction.
- Distinguished Young Women of Wasco County, 10/01/18, 08/31/19, A program that emphasizes “Being your best self,” (healthy, ambitious, involved, responsible, and studious) as well as having good interview and performance skills. I received a college scholarship along with my 2019 title.
- Haven Teen Troupe for Domestic Violence Awareness, 10/01/17, 02/28/19, Volunteer program for teens that discusses and educates on topics like domestic violence, sexual assault, objectification, and healthy relationships. Participates in and hosts the annual Haven Summit, an all-day event in which students can attend workshops put on by the Haven staff.
- Pete’s Elite NRHH Chapter, 11/01/19, True, Community service program for the top 1% of all on-campus residents (NMSU chapter)
- RGH Hall Council, 09/01/19, True, Director of programming for RGH residence hall. Duties include event planning and coordinating, communication with other council members both within RGH and with other residence halls.
- RHA Vice President, 01/01/20, 12/31/21, Planning leadership programs and working with hall and community councils on campus. Occasional meeting chair.
- RHA President, True, Meeting chair, team-work, conflict resolution, meeting with housing staff and general body, helping with program planning and execution, parliamentary procedure proficiency
Publications
Author, If Butterflies Could Talk, (2022). Chapbook of poetry, written and edited by Megan Kirchhofer, published by Bookleaf Publishing.
Timeline
Reproductive Healthcare Assistant
Full Circle Health Center
11.2023 - Current
President
NMSU Residence Hall Association
05.2021 - 05.2023
Assistant Manager
Maurices
05.2018 - 12.2023
Bachelor of Arts - English And Gender & Sexuality Studies
New Mexico State University
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