Sandra Flores
Boise,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Case Manager
Full Circle Health & Wellness
Boise, ID
06.2022 - 12.2023
- Provided comprehensive case management services to HIV and AIDS patients, including assessment of needs and development of individualized service plans.
- Facilitated referrals to community resources such as housing assistance, legal aid, mental health counseling, and substance abuse treatment.
- Assisted in the coordination of care between primary care physicians, specialists, hospitals, home health agencies, pharmacies and other healthcare providers.
- Provided crisis intervention services when necessary to assist clients in resolving difficult situations related to their diagnosis.
- Maintained accurate records for all clients served, documenting assessments, interventions and outcomes.
Medical Reception Float
Full Circle Health
Boise, ID
04.2019 - 06.2022
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Executive Assistant
Us Compliance Ctr
Boise, ID
07.2018 - 03.2019
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Obtained signatures for financial documents and internal and external invoices.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Front Desk/Marketing Assistant
Guymon Orthodontics
Boise , ID
01.2018 - 07.2018
- Scheduled appointments for clients, customers, and other visitors.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Generated content for media platforms, such as websites and social media accounts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Teacher Assistant
Caldwell School District
Caldwell, Idaho
01.2017 - 07.2017
- Provided one-on-one and group support for students with special needs.
- Conducted assessments, observations, and evaluations to monitor progress of students with special needs.
- Attended meetings with teachers, administrators, parents, and other professionals to discuss student's progress.
- Supported parents in understanding their child's disability and advocating for appropriate services at home or within the community.
Legal Assistant
Blender Law Office
Boise, ID
09.2012 - 04.2013
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Updated databases with new information received from attorneys or clients.
- Ensured that all paperwork was properly filed according to established procedures.
- Answered phones promptly while providing courteous customer service.
Education
High School Diploma -
Centerpoint High School
Caldwell, ID05.2008
Some College (No Degree) - IT Networking
Stevens Henager College
Boise, IDSkills
- Microsoft Office
- Fluent in Spanish
- Relationship Building
- Training & Development
- Critical Thinking
- Good Work Ethic
- Friendly, Positive Attitude
- Reliable & Trustworthy
- People Skills
- Active Listening
- Customer Service
- Problem Resolution
- Verbal and Written Communication
- Treatment Plan Modification
- Individual Counseling
- Confidentiality
Certification
- YHI Enrollment Counselor
References
References available upon request.
Timeline
Medical Case Manager
Full Circle Health & Wellness
06.2022 - 12.2023
Medical Reception Float
Full Circle Health
04.2019 - 06.2022
Executive Assistant
Us Compliance Ctr
07.2018 - 03.2019
Front Desk/Marketing Assistant
Guymon Orthodontics
01.2018 - 07.2018
Teacher Assistant
Caldwell School District
01.2017 - 07.2017
Legal Assistant
Blender Law Office
09.2012 - 04.2013
High School Diploma -
Centerpoint High School
Some College (No Degree) - IT Networking
Stevens Henager College
- YHI Enrollment Counselor
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