Megan Kirsch
Indianapolis,IN
Summary
Experienced education professional with strong background in curriculum development, teacher training, and program management. Adept at fostering collaborative environments and driving results in dynamic educational settings. Known for adaptability, communication skills, and strategic approach to enhancing educational outcomes. Prepared to make significant impact through leadership and innovative solutions.
Overview
10
10
years of professional experience
Work History
Customer Education Manager
Vivi
10.2022 - Current
- Conducted client product training via Zoom and in-person, improving teacher classroom usage of over 150% increase in adoption year over year.
- Collaborated with customer success and sales teams to define and implement targeted training goals.
- Organized and led company product webinars for prospective and current customers.
- Collaborated with engineering and product marketing to develop training resources that enhanced client and employee knowledge.
- Restructured customer LMS for self-paced product training, improving web design and content management.
- Wrote training content for both LMS content and video tutorial content.
- Trained approximately 3,000 customers annually.
IT Training Specialist
Shumaker, Loop & Kendrick, LLP
Charlotte, NC
12.2020 - 12.2021
- Collaborated with attorneys to identify training needs and develop targeted programs.
- Developed comprehensive training materials for legal staff across multiple practice areas.
- Coordinated onboarding sessions for new hires via Zoom and in-person meetings, enhancing integration across various locations.
- Assisted in developing training plans for new hires and existing employees, supporting ongoing professional growth.
- Scheduled training events to align with firm objectives and maximize participant engagement.
- Coached employees on professional development goals, enhancing individual career paths.
- Maintained and updated training materials, including job aids and presentations.
- Simultaneously managed multiple projects while adhering to strict deadlines.
Center Director
C2 Education
Charlotte, NC
09.2019 - 11.2020
- Maintained expected contract hours, even through Covid (Average of $75,000 in sales per month).
- Navigated a quick pivot from brick and mortar to online business structure successfully with little interruption to customers.
- Managed daily operations of educational programs and services to ensure effective learning environments.
- Supervised staff to enhance quality of instructional delivery.
- Coordinated student assessments and progress tracking systems to monitor academic growth and identify areas for support.
- Recruited and trained staff on center policies and procedures to ensure effective management of children.
- Developed strong connections with families to understand and support student needs. to support student needs.
- Engaged in community outreach initiatives to promote center services, enhancing community involvement and driving enrollment.
- Implemented targeted marketing strategies that contributed to increased enrollment numbers and strengthened community presence.
- Led staff meetings to communicate goals and expectations clearly.
Site Director - ABSN Program
Orbis Education for Northeastern University
Charlotte, NC
01.2016 - 01.2019
- Launched new site location for existing partner, overseeing market strategy and space build-out.
- Increased cohort enrollments by 500% from program initiation to departure by implementing targeted outreach strategies each term across three terms annually.
- Coached teams of six to twelve admissions advisors to enhance call quality and manage admissions pipeline, resulting in improved applicant engagement.
- Developed targeted marketing plans to increase local community visibility and engagement, fostering stronger partnerships.
- Managed staff schedules and delegated tasks to enhance team productivity.
- Streamlined project execution by coordinating interdepartmental communications, facilitating timely completion of initiatives.
- Facilitated meetings focused on operational goals and challenges.
- Ensured compliance with safety regulations through daily oversight of site operations.
Education
Master of Science - Clinical Mental Health Counseling
Butler University
Indianapolis, IN05-2028
Bachelor of Science - Secondary Education
Butler University
Indianapolis, INSkills
- Customer education
- User onboarding strategies
- Employee training
- Training solutions development
- Training facilitation
- Learning management systems
- Content development
- Reporting and documentation
- Relationship management
- Written communication
- Staff development
- Educational technology
Accomplishments
- Recipient of the Team Impact Award in 2025
- Increased customer product adoption by over 150% YOY from 2023 to current.
- Maintained an average CSAT score of 4.78.
Affiliations
- American Counseling Association - Student Member
- Indiana Counseling Association - Student Member
Timeline
Customer Education Manager
Vivi
10.2022 - Current
IT Training Specialist
Shumaker, Loop & Kendrick, LLP
12.2020 - 12.2021
Center Director
C2 Education
09.2019 - 11.2020
Site Director - ABSN Program
Orbis Education for Northeastern University
01.2016 - 01.2019
Master of Science - Clinical Mental Health Counseling
Butler University
Bachelor of Science - Secondary Education
Butler University