Megan Klix
Aledo
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced during my tenure at Jerry's GM-Chevrolet, GMC Service. Leveraged strong multitasking and organizational skills alongside exceptional customer service abilities to resolve complex issues, boost repeat business, and maintain high-quality standards. Collaborated effectively with teams to achieve common goals, demonstrating a solid work ethic and attention to detail.
Overview
11
11
years of professional experience
Work History
Service Advisor
Jerry's GM-Chevrolet, GMC Service
08.2016 - 01.2017
- Educated customers regarding regular maintenance protocols.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Shift Leader, 3rd Key Manager
Majestics (Centennial) Liquor Store
06.2011 - 02.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Sales Associate
JC Penney
10.2010 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate, 3rd Key Manager
Claires
04.2008 - 10.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Pierced ears.
Sales Associate, Car Hop
Chicken Express
08.2005 - 05.2007
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Housekeeping duties.
Education
Associate of Science - Working Towards Nursing Degree
Weatherford College
Weatherford, TX12.2015
Certificate - Cosmetology
Weatherford College
Weatherford, TX12.2008
High School Diploma -
Springtown High School
Springtown, TX05.2007
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Strong Work Ethic
- Listening Skills
- Quality Control
- Customer Relations
- Teamwork and Collaboration
- Money handling abilities
Timeline
Service Advisor
Jerry's GM-Chevrolet, GMC Service
08.2016 - 01.2017
Shift Leader, 3rd Key Manager
Majestics (Centennial) Liquor Store
06.2011 - 02.2013
Sales Associate
JC Penney
10.2010 - 04.2012
Sales Associate, 3rd Key Manager
Claires
04.2008 - 10.2010
Sales Associate, Car Hop
Chicken Express
08.2005 - 05.2007
Associate of Science - Working Towards Nursing Degree
Weatherford College
Certificate - Cosmetology
Weatherford College
High School Diploma -
Springtown High School
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