Megan Knox

Dual Rate Shift Manager:

• Collaborated with upper management to develop strategies for enhancing guest experiences while optimizing revenue generation opportunities at the tables.
• Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
• Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.

Poker Dealer:

• Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
• Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
• Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.

Cashier:

• Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
• Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
• Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.

• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.