Megan Knox
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Poker Dealer/Cashier/Dual Rate Shift Manager
Gila River Gaming Enterprises Inc.
06.2003 - 10.2022
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Cashier:
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Dual Rate Shift Manager:
- Conducted performance evaluations for all direct reports, providing constructive feedback that led to personal growth and development opportunities within the organization.
- Boosted team morale through regular engagement activities, fostering a sense of belonging among employees.
- Spearheaded process improvements that increased workflow efficiencies while minimizing disruptions to daily operations.
- Ensured smooth operations during high-volume periods with efficient delegation of tasks.
- Maintained a safe and secure gaming environment by enforcing strict adherence to company policies and procedures.
Cashier
Home Depot
01.2001 - 05.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Retail Sales Associate
Dillards
01.2000 - 02.2001
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate Degree - Liberal Arts And General Studies
Maricopa Community Colleges - Glendale Community College
Glendale06.2004
High School Diploma -
Maryvale High School
Phoenix, AZ05.2001
Skills
- Strong Communication Skills
- Quick Decision Making
- Reliability and punctuality
- Patience and Persistence
- Excellent customer service
Timeline
Poker Dealer/Cashier/Dual Rate Shift Manager
Gila River Gaming Enterprises Inc.
06.2003 - 10.2022
Cashier
Home Depot
01.2001 - 05.2003
Retail Sales Associate
Dillards
01.2000 - 02.2001
Associate Degree - Liberal Arts And General Studies
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Maryvale High School
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