Marlene Bilbo
Lake Charles,LA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
21
21
years of professional experience
Work History
Dual Rate Poker Dealer
Coushatta Casino
Kinder, Louisiana
03.2025 - 07.2026
- Monitored player actions and enforced poker rules at table, promoting fair play and maintaining game integrity.
- Mediated disputes between players to uphold a fair gaming environment, fostering positive interactions and player satisfaction. quickly between players or staff members.
- Dealt poker hands according to Coushatta Casino table game procedures, ensuring compliance and enhancing player experience.
- Dealt cards to players according to game rules and regulations.
Table Games/ Poker Dealer
Horseshoe Casino
Westlake, LA
12.2022 - Current
- Dealt poker hands in a professional casino environment, ensuring adherence to house rules. in Horseshoe Casino poker room following house rules.
- Monitored player actions and enforced poker room procedures.
- Collected rake and managed chip stacks with accuracy.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
Associate Banker
Chase Bank
Lake Charles, LA
07.2017 - 01.2020
- Collaborated with team to ensure timely service for all clients
- Assisted in resolving various account holder issues to enhance customer satisfaction
- Resolved maintenance issues with accounts to uphold service quality
- Processed account closures for clients in compliance with company policies.
Dealer/ Poker Dealer
L'auberge Casino
Lake Charles, LA
12.2005 - 01.2018
- Monitored game activity to ensure fair play and adherence to rules.
- Coordinated game processes to create an engaging and enjoyable experience for players.
- Seated customers and distributed chips to enhance player readiness.
Education
Diploma -
Iowa High School
Iowa, LA05-1991
Skills
- Over 20 years of customer service experience The ability to be able to use my creative abilities and customer service skills to grow and prosper within the company
Timeline
Dual Rate Poker Dealer
Coushatta Casino
03.2025 - 07.2026
Table Games/ Poker Dealer
Horseshoe Casino
12.2022 - Current
Associate Banker
Chase Bank
07.2017 - 01.2020
Dealer/ Poker Dealer
L'auberge Casino
12.2005 - 01.2018
Diploma -
Iowa High School