Jamie Swartz
Fairview,KS
Summary
Dynamic professional with a proven track record at Sac & Fox Casino, excelling in customer satisfaction and efficient problem-solving. Skilled in slot machine operation and demonstrating strong communication abilities, I enhanced guest loyalty through personalized service. Expert in multitasking, I consistently maintained high accuracy in cash handling and issue resolution, contributing significantly to seamless casino operations.
Overview
17
17
years of professional experience
Work History
Slot Attendant/Card Dealer/Dual Rate Supervisor
Sac & Fox Casino
01.2010 - Current
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Troubleshot machine malfunctions and diagnosed root causes.
Cashier/Shelf Stocker
Alco
05.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Welding Certification - Welding
Atchison Vo-tech
Atchison, KSSkills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Slot machine operation
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Slot Attendant/Card Dealer/Dual Rate Supervisor
Sac & Fox Casino
01.2010 - Current
Cashier/Shelf Stocker
Alco
05.2008 - 01.2009
Welding Certification - Welding
Atchison Vo-tech
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