Megan Kolbrek
Sioux Falls,SD
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Windy City Bites
Sioux Falls, South Dakota
11.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Mail Sorter
Amazon
Sioux Falls
09.2023 - 10.2024
- Sorted incoming mail for distribution to staff, departments and external customers.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Processed outgoing mail using postage meters and scales.
Collections Representative
Total Card Inc.
Sioux Falls, South Dakota
07.2018 - 11.2019
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
Customer Service Representative
NCB Management Services Inc.
Sioux Falls
05.2016 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
L&S Call Center
Sioux Falls, SD
01.2013 - 11.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Joe Foss School
Sioux Falls, SD05-2010
Skills
- Hostess support
- Food inspection
- Daily specials memorization
- Table resetting
- Team member support
- Positive and professional
Timeline
Mail Sorter
Amazon
09.2023 - 10.2024
Server/Bartender
Windy City Bites
11.2022 - Current
Collections Representative
Total Card Inc.
07.2018 - 11.2019
Customer Service Representative
NCB Management Services Inc.
05.2016 - 02.2018
Customer Service Representative
L&S Call Center
01.2013 - 11.2016
High School Diploma -
Joe Foss School