Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
SoftwareEngineer

Megan Kosinski

Hot Springs,AR

Summary

Customer Service Representative specializing in IT bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. Adapts to unique complaints and queries with thorough research and expert critical thinking. Committed to problem resolution and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Production Worker/CNC Machine Operator

Window Mart
Royal, AR
06.2018 - 07.2022
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Loaded and unloaded parts to maintain high level of production.
  • Part of safety committee, helped create company safety manual and assessed production area for any potential hazards.
  • Operated machining equipment safely with team of operators.
  • Assembled products according to changing daily work orders and specific customer needs

Residential Support Staff Member

Shalom Recovery Centers
Hot Springs National Park, AR
12.2018 - 03.2019
  • Managed and supervised around 30 clients by enforcing program rules and guidelines
  • Provide safe, supervised, client transportation to scheduled off-site activities
  • Conduct random client urinalysis drug screens and document accordingly
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.

Mental Health Technician

Birch Tree Communities
Benton, AR
05.2011 - 04.2012
  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations
  • Monitor clients' use of medications
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Assisted and counseled 15 patients daily

Home Health Care Provider

Dr.Benson
Malvern, AR
09.2009 - 02.2011
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Completed household management tasks for clients within private home settings.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Technical Support/Customer Service Representative

Sykes Enterprises, Incorporated
Malvern, AR
01.2009 - 09.2009
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Accounts receivables took payments explained billing and made payment arrangements
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

Education

High School Diploma -

Malvern High School
Malvern, AR

Skills

  • Resolving Problems and Incidents
  • Organizational Skills
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Active Listening
  • Efficient and Detail-Oriented
  • Computer System Diagnostics Software
  • Customer Communication and Empathy
  • Computer Operating Systems
  • User Support and Troubleshooting
  • Strong Analytical and Problem-Solving Skills
  • Inbound and Outbound Calling
  • Machinery Operation
  • Safety Standards Compliance
  • Assembly Procedures
  • Teamwork and Communication
  • Machine Setup and Shutdown
  • Expense Reduction
  • Technical Data Interpretation
  • Goals and Performance
  • Miter Saws
  • Production Operations
  • Measuring Tools
  • Technical Guidance

Certification

  • Google IT Support Certification - 2022
  • Licensed Forklift Driver

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Residential Support Staff Member

Shalom Recovery Centers
12.2018 - 03.2019

Production Worker/CNC Machine Operator

Window Mart
06.2018 - 07.2022

Mental Health Technician

Birch Tree Communities
05.2011 - 04.2012

Home Health Care Provider

Dr.Benson
09.2009 - 02.2011

Technical Support/Customer Service Representative

Sykes Enterprises, Incorporated
01.2009 - 09.2009

High School Diploma -

Malvern High School

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Megan Kosinski