Megan Kottke
Grove City,MN
Overview
8
8
years of professional experience
Work History
Service Call Administrator
Ziegler CAT
Willmar, MN
11.2021 - Current
- Answered incoming calls and responded to customer inquiries and take messages or redirect calls to appropriate colleagues.
- Greet walk in customers and assist them in helping with their invoice or help them get to the correct place needed for parts or service.
- Close work orders (service calls) by making sure it was finished and the service report, labor, hours, follow up if parts need to be returned or not, and if all transactions were all correct and ready to be invoiced for customers to come in and pick up their machine and pay their invoice.
- Handle customers coming in to pay their invoice via cash, check, credit card, or credit card token(saved card on file).
- Making sure everyone has their uniform who needs them when they start with the company and order the correct sizing.
- Daily/weekly counting and balancing the cash register, take the deposit to the bank and run the checks to send through interoffice to accounts payable.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Order with po's for parts or office supplies, and order stock of coffee and pop from Bernick's and placed orders when necessary.
- When someone has training in the training rooms they let me know and I put it in our calendar and called catering companies with their P-card for their ordered specific meal for that day.
- Reservations for hotel stay for employees trainings in specific spot told to make for.
- Provided general administrative support to staff members.
- Helped organized special events such as company parties (christmas, retirement, pizza).
- Order in merchandize for the store front and take inventory on the items along with make price labels and put on each item.
Special Education Paraprofessional
SWWC ELC Willmar
Willmar, MN
12.2016 - 11.2021
- Collaborated with teacher to develop personalized and successful learning strategies that works with the students IEP and academic/behavioral goals and make sure staff and students are safe
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Assisted teacher in teaching classes with their work, helping students with their work. Assisted during student behaviors. Take students on breaks as needed.
- Try to help each student i work with to achieve their goals so they can go back to their home school district
Resident Assistant
Copperleaf Senior Living
Willmar, MN
04.2016 - 11.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications. -Med Passer
- Charted the daily tasks and marked off when completed
- Assisted residents waking up, dressing, transferring, toileting, feeding, grooming etc...
Habilitative Assistant
Diversified Lifestyles
Willmar, MN
2010 - 2016
- Planned and prepared meals meeting patients' nutritional requirements.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations. Assisted with bathing and grooming
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- charted daily tasks and administered each consumers medications.
- Took consumers to work, families, appointments when needed
Education
Some College (No Degree) - Accounting
Ridgewater College
Willmar, MN12-2024
High School Diploma -
Willmar Senior High School
Willmar, MN06.2008
Skills
- Teacher assistance
- Classwork oversight
- Proficient with technology - still in process of learning more for Excel
- Friendly, positive attitude
- Active listening
- Enjoy working in a clean environment
- Teamwork
- Honest
- Motivated to learn
- Customer Service
- Travel Coordination
- Supplies Ordering
- Policy Enforcement
- Cash Handling
- Telephone Etiquette
- Purchase Order Management
- Invoice Processing
- Check processing
Timeline
Service Call Administrator
Ziegler CAT
11.2021 - Current
Resident Assistant
Copperleaf Senior Living
04.2016 - 11.2016
Special Education Paraprofessional
SWWC ELC Willmar
12.2016 - 11.2021
Habilitative Assistant
Diversified Lifestyles
2010 - 2016
Some College (No Degree) - Accounting
Ridgewater College
High School Diploma -
Willmar Senior High School