Megan Krot
Waterford,MI
Summary
Qualified Member Services Representative with 4 years in fast-paced customer service and in person branch environments. Personable and professional under pressure. Motivated team contributor with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional technological abilities.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Genisys Credit Union
Waterford, MI
11.2020 - Current
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Presented and explained services and products to meet member needs.
- Reviewed new account applications to verify eligibility of prospective members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Manager
Bellacino’s
Auburn Hillls, MI
05.2015 - 11.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
Cashier
Sports Authority
Anchorage , AK
10.2014 - 08.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Helped customers find specific products, answered questions and offered product advice.
Caregiver
Chugiak-Eagle River Senior Center
Anchorage , AK
05.2013 - 01.2014
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Worked with supervisory medical staff to review cases and improve care.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Fostered relationship with client, providing companionship and counseling.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
University Of Anchorage Alaska
Anchorage, AKHigh School Diploma -
Oakland Community College
Waterford, MISkills
- Issue and conflict resolution
- Contract development and management
- Workforce Management
- Sales Techniques
- Relationship building
- Customer service
Timeline
Member Service Representative
Genisys Credit Union
11.2020 - Current
Manager
Bellacino’s
05.2015 - 11.2020
Cashier
Sports Authority
10.2014 - 08.2015
Caregiver
Chugiak-Eagle River Senior Center
05.2013 - 01.2014
High School Diploma -
University Of Anchorage Alaska
High School Diploma -
Oakland Community College