Ortho2 Edge
Megan Kuster
Office Manager
NJ
Summary
Highly-motivated Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Well-versed in accounts receivable, insurance billing and claims, patient and workflow optimization and treatment coordination.
Overview
9
9
years of professional experience
2
2
Certificates
Work History
Office Manager
Gemstone Orthodontics
Hackettstown, NJ
08.2022 - Current
- Actively assisted and provided valuable support in facilitating a smooth and successful transition of the orthodontic practice to the new owner and doctor following the retirement of the previous doctor.
- Successfully transitioned from paper-based patient records to an EHR system modernizing and implementing digital office record keeping.
- Successfully implemented the use of electronic filing and submission of insurance claims from prior paper submission.
- Efficiently assisted the doctor with applying and credentialing to new insurance companies, increasing patient production.
- Oversaw accounting, budgeting, and financial reporting.
- Reviewed preliminary reports, prepared bank deposits and posted daily revenues.
- Managed office bookkeeping with insurance billing and patient payments, monitoring outstanding patient accounts and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Successfully created and presented clear and accurate patient financial contracts and treatment plan.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Treatment/Insurance Coordinator
Dr. Edward S. Orenstein, D.M.D
Hackettstown, NJ
09.2018 - 08.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled appointments for average of 30+ patients daily.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Laid out potential payment plans for patients.
- Completed patient referrals to other medical specialists.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Orthodontic Assistant
Dr. Edward S. Orenstein, D.M.D
Hackettstown, NJ
09.2014 - 09.2018
- Took x-rays and photographs of patients' teeth and mouth.
- Prepped examination rooms & maintained appropriate tray setup.
- Poured and shaped molds from impressions.
- Completed routine and advanced procedures by preparing patients and instruments for expected needs.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient following infection control guidelines.
- Assisted dentists, by handing appropriate tools and supplies needed for procedures.
- Entered patient treatment notes adhering to strict privacy laws and maintaining high level of accuracy.
Skills
Dental Radiography
Certification
Dental Radiology License 2017-Present
Education
Dental Radiology License - Dental Radiology
Warren County Community College
Washington, NJ 09.2016 - 01.2017
High School Diploma -
Hackettstown High School
Hackettstown, NJ 09.2012 - 06.2016
Timeline
Office Manager
Gemstone Orthodontics
08.2022 - Current
Treatment/Insurance Coordinator
Dr. Edward S. Orenstein, D.M.D
09.2018 - 08.2022
Dental Radiology License - Dental Radiology
Warren County Community College
09.2016 - 01.2017
Orthodontic Assistant
Dr. Edward S. Orenstein, D.M.D
09.2014 - 09.2018
High School Diploma -
Hackettstown High School
09.2012 - 06.2016
Software
DentalXChange
Microsoft Office