Megan Copland

• Prepared pre-consummation closing disclosure, verified fee accuracy and checked resolution of variances.
• Optimized organizational capacity utilization in high-volume periods via effective prioritization and delegation of tasks.
• Monitored change of circumstance requests, kept re-disclosures and COC notices in compliance and issued documents within required timeframes.
• Reinforced company reputation for excellent service quality through diligent adherence to internal policies as well as state-specific regulations governing mortgage lending activities.
• Reduced errors in closing disclosures by thoroughly examining financial information and ensuring compliance with regulatory requirements.
• Managed company disclosure timelines to verify delivery of proper disclosures at proper times.

• Assign, monitor, and aide 100-300 appraisal orders each day.

• Ensure inspections dates are scheduled.

• Following up on any past due orders.

• Ensure revision requests are being worked and returned in a timely manner.

• Obtain fee amounts from fee appraisers for applications requiring loan estimates.

• Communicate with fee appraisers regarding orders, reports, and assignment schedules.

• Build rapport with appraisers and the loan team.

• Verified client information by analyzing existing evidence on file when placing VA and CDA orders.

• Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
• Communicated with fee appraisers regarding orders, reports and assignment schedules.

• Helped large volume of customers every day with cheerful outlook and focus on customer satisfaction.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Worked on salads, desserts, and meat preparation to increase kitchen speed.
• Served food during busy peak periods to provide a wonderful experience for customers.
• Assembled, stored, and disposed of food using proper food handling, labeling and safety techniques.
• Cashier
• Followed policies and procedures to meet or exceed established performance requirements.

• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail
• Verified PO's matched the invoice and scheduled liquidations
• Restocked supplies and placed purchase orders to maintain adequate stock levels.