Megan Lathbury
Ocean View,DE
Summary
I have personal experience and knowledge of addictions,trauma and abuse.
I have knowledge and experience with mental health issues.
I have learned to handle, and can identify my own triggers with mental health and addictions.
I have been sober for a year.
Overview
13
13
years of professional experience
Work History
Maid
Henelopen Hotel
Rehoboth Beach, DE
03.2020 - 03.2021
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Assisted with special events preparation, including setting up furniture arrangements and decorations as per client requests.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
Dollar Tree
Selbyville, DE
07.2018 - 12.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Cleaner
Parkhurst Cleaning
Ocean City, MD
04.2011 - 09.2017
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
Owner of Cleaning Businesse
Bayside Cleaning
Ocean View, DE
04.2008 - 12.2011
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
Occupational Therapy
Delaware Technical And Community College - Owens
Georgetown, DEDiploma - Criminal Justice
Sussex Technical High School
Georgetown,DE05.2000
Skills
- Guest Greeting
- Window Washing
- Laundry Management
- Health and Safety Compliance
- Housekeeping
- Organizational Abilities
- Quality Assurance
- Professional Appearance
- Customer Service
- Adaptability
- Teamwork and collaboration
- Time management
- Polite communication
- Health Standards Compliance
- Supply Stocking
- Residential Cleaning
- Heavy Lifting
- Professional and Courteous
- OSHA Compliance
- Guest Service and Support
Timeline
Maid
Henelopen Hotel
03.2020 - 03.2021
Cashier
Dollar Tree
07.2018 - 12.2020
Cleaner
Parkhurst Cleaning
04.2011 - 09.2017
Owner of Cleaning Businesse
Bayside Cleaning
04.2008 - 12.2011
Occupational Therapy
Delaware Technical And Community College - Owens
Diploma - Criminal Justice
Sussex Technical High School