Megan Lawson
Spring ,TX
Summary
As a bright ambitious person, I enjoy working in a highly motivated position where I can assist others while challenging and expanding my knowledge. With five plus years experience in providing excellent customer service I am seeking a position that will utilize my skills and offer the chance for advancement as well as allows me to gain additional skills and experience.
Overview
6
6
years of professional experience
Work History
Receptionist/ Call Center
PCP FOR LIFE
01.2020 - Current
- Greet and welcome patients; Answer and direct inquiries to designated departments
- Maintain log books including sign in and sign out logs
- Calculating bills for services rendered, Collected and processed patient payments
- Maintain inventory, company files and insurance records
- Prepare batch for a date of service, post balances, and close out
- Create a claims and entered procedure code, diagnosis codes, and patient information into billing software
- Process high volume customer inquiries
- Provide patient support by phone
- Update patient information and ensures entry of contact information
- Answered 15+ calls a hour exceeding target call rates.
- Respond to customer inquiries via email, phone, and chat
- Resolve customer complaints
Merchandising/ Customer Service
SAMS CLUB
01.2019 - 06.2020
- Responsible for the display of products
- Promptly unloading trucks
- Sorting and stocking products on shelves and in the back room
- Processing claims
- Answering customer inquiries
- Provided information about our products and services
- Process orders and returns/ exchanges
- Proactively identified and resolved customer inquiries
- Collaborate with product improvement teams
Education
Medical billing and coding certification -
Florida Career College
Houston, TX05.2019
Diploma -
Spring Early College Academy
Houston, TX05.2017
Skills
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Ability to multi-task and flexibility to meet the requirements of the patients and the department
- Knowledge of basic registration/access functions and insurance procedures
- Ability to problem solve
- Ability to remain calm in stressful situations with patience and understanding
- Excellent customer service and professional communication skills
- Proficient computer skills and ability to learn and navigate multiple software programs
- Ability to handle detail work accurately and rapidly
- Knowledgeable in customer service protocols
- Ability to work independently
- Ability to work well under pressure
- Positive and empathetic attitude
Timeline
Receptionist/ Call Center
PCP FOR LIFE
01.2020 - Current
Merchandising/ Customer Service
SAMS CLUB
01.2019 - 06.2020
Medical billing and coding certification -
Florida Career College
Diploma -
Spring Early College Academy