Megan Legere
Mesa,AZ
Summary
Dedicated and results-driven professional with a proven track record in customer service. Seeking a leadership position within the medical field to leverage exceptional organizational skills, team leadership abilities, and growing healthcare billing knowledge, to optimize operational efficiency and enhance patient experiences.
Overview
10
10
years of professional experience
Work History
Shipping fulfillment and inventory tracking
Amazon
07.2023 - Current
- Perform routine quality checks to ensure products meet quality standards
- Assisted in maintaining a clean and organized warehouse, following safety guidelines and best practices.
Online Grocery Pickup
Walmart
09.2022 - 07.2023
- Complete selection process for customers online orders
- Assembling customers online orders, loading orders into customers vehicles
- Meet/exceed customer expectations.
Service Associate
EoS Fitness
12.2019 - 09.2022
- Responsible for checking in members, advising members of membership status, and maintaining a positive environment
- Responsible for signing up new members and informing members of amenities we offer by giving them a tour of the facility
- In charge of inventory every Friday as new products are delivered
- Collaborated with team members to share insights, best practices, and innovative solutions to enhance team operations.
Customer Service Representative
Hulu
09.2018 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more
- Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers
Collections Specialist
Wells Fargo
05.2014 - 09.2018
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Performed first party collections by making at least 80 calls per day on an automated dialer
Education
No Degree - Medical Billing And Coding
University of Alaska Fairbanks
Fairbanks, AK12.2024
Skills
- Team Collaboration
- Computer
- Conflict Resolution
- Proficiency
- Telephone Etiquette
- Net Practice
- Time Management
- Salesforce
- Call Management
- Product Knowledge
- Active Listening
- Building Rapport
Timeline
Shipping fulfillment and inventory tracking
Amazon
07.2023 - Current
Online Grocery Pickup
Walmart
09.2022 - 07.2023
Service Associate
EoS Fitness
12.2019 - 09.2022
Customer Service Representative
Hulu
09.2018 - 12.2019
Collections Specialist
Wells Fargo
05.2014 - 09.2018
No Degree - Medical Billing And Coding
University of Alaska Fairbanks
Similar Profiles
Hunter StarkeyHunter Starkey
Amazon Site Lead at AmazonAmazon Site Lead at Amazon
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Alyssa RichardsonAlyssa Richardson
Registered Behavior Technician at HopebridgeRegistered Behavior Technician at Hopebridge