Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Leland

Phoenix,AZ

Summary

Knowledgeable and dedicated professional with extensive experience in customer service and direct patient care. Hardworking employee with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Bartender

Applebees
09.2022 - 08.2024
  • Provided customer service through given tasks as a server/bartender (cleaning, preparing drinks, delivering and processing payment methods)
  • Responsible for handling cash and operating a Point Of Sale (POS) system
  • Focused on upselling products to help reach company targets
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Resident Assistant (RA)

Benedictine Living Community
10.2021 - 11.2022
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Documented patient care services by charting in an EMAR.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Undergraduate Intern-Department of General Surgery

Mayo Clinic
06.2021 - 08.2021


  • Collaborated with teammates to develop ideas regarding improving surgical residents performance through the residency program.

Bakery Cashier

HyVee Foods
03.2019 - 08.2021
  • Greeted customers, answered questions, and provided product knowledge.
  • Maintained cleanliness of work area
  • Ensured compliance with health department regulations regarding sanitation practices
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Stocker

Menards
06.2018 - 04.2019
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Organized storage areas for efficient use of space.
  • Answered customer questions and provided detailed product information.

Education

Certification - Phlebotomy

Mayo Clinic School of Health Sciences
Rochester
07-2024

Bachelor of Arts - Biology

The College of St. Scholastica
Duluth, MN
12.2023

High School Diploma -

Pine Island High School
Pine Island, MN
05.2020

Skills

  • Exceptional Customer Service
  • Collaboration
  • Interpersonal and Social Skills
  • Problem-Solving
  • Scheduling and Organization
  • Verbal and Written Communication
  • Patient Management
  • Health and Safety Compliance
  • Time Management
  • Direct Patient Care
  • Customer satisfaction
  • Reliability and punctuality

Certification

Certified Phlebotomy Technician (NHA)

Timeline

Server/Bartender

Applebees
09.2022 - 08.2024

Resident Assistant (RA)

Benedictine Living Community
10.2021 - 11.2022

Undergraduate Intern-Department of General Surgery

Mayo Clinic
06.2021 - 08.2021

Bakery Cashier

HyVee Foods
03.2019 - 08.2021

Stocker

Menards
06.2018 - 04.2019

Certification - Phlebotomy

Mayo Clinic School of Health Sciences

Bachelor of Arts - Biology

The College of St. Scholastica

High School Diploma -

Pine Island High School

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