Megan Lenzmeier
West Des Moines,Iowa
Summary
Proven leader and adept communicator, I enhanced team performance and efficiency at Nationwide Insurance Company by spearheading innovative process improvements and automating tasks, resulting in significant productivity gains. Skilled in collaboration and critical thinking, my background includes successfully managing confidential information and driving continuous improvement initiatives, demonstrating exceptional adaptability and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Transfer Analyst/Senior Processor
Nationwide Insurance Company
09.2013 - Current
- Supports sales, licensing, and product teams by facilitating bulk policy transfers to new agency codes, meeting agents' needs while also respecting profitability initiatives.
- Manage day-to-day team activities including running reports, keying Agent of Record (AOR) requests.
- Sets up bulk Agent of Record (AOR) and Producer code transfers.
- Primary point of contact for agency transfers for multiple business units; addressing general processing questions and problems, effectively researching and resolving issues.
- Collaborates with multiple business units outside of the transfer team to resolve issues and identify gaps, ensuring accurate and consistent information is available to frontline associates.
- Support continuous improvements by generating innovative ideas for processing and performance enhancement and efficiencies.
- Collaborate with various DMVs to clear vehicle or license suspensions
- Collaborate with Third Party Vendors to resolve member issues with the state DMVs
- BOT Automation Testing; Automating work
- Act as SME for Nationwide associates and Cognizant Partners; BRICK responder
- Assist with training Nationwide associates and Cognizant Partners and provide feedback as needed
- Meets department metrics such as production efficiency
- Participate in new learning opportunities including Future Ready Associate sprints, Future of Work LinkedIn courses, and iDrives.
- Proven ability to manage confidential information.
- Fluent with Microsoft Excel, Word, PowerPoint and Teams
PL Customer Service Representative
Nationwide Insurance Company
08.2011 - 09.2013
- Delivered exceptional customer service to policy holders, agents, and business partners.
- Coached and mentored new team members.
- Promoted team engagement initiatives and incentive programs.
- Maintained current product knowledge to meet member and agent needs.
Assistant Restaurant Manager
Old Chicago
12.2007 - 08.2010
- Oversaw front of house personnel to maintain adequate staffing, created schedules on a weekly basis
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Carefully interviewed, selected, trained and supervised staff
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, including completion of paperwork for new hires and terminations
Education
Associate of Arts - Elementary Education
NIACC
Mason City, IASkills
Leadership
Organization
Adaptability
Communication
Time Management
Problem-Solving
Self-Motivation
Collaboration
Critical Thinking
Teamwork
Active Listening
Quick Learner
Timeline
Transfer Analyst/Senior Processor
Nationwide Insurance Company
09.2013 - Current
PL Customer Service Representative
Nationwide Insurance Company
08.2011 - 09.2013
Assistant Restaurant Manager
Old Chicago
12.2007 - 08.2010
Associate of Arts - Elementary Education
NIACC
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