Sommer Aridi
Southgate,MI
Summary
Committed and compassionate associate with 11+ years of customer service experience and 4+ years of financial operating experience. Equipped with providing outstanding service through paying close attention to detail, complex problem solving, and effectively multitasking while under pressure. Poised to contribute to team success and achieve positive results.
Overview
11
11
years of professional experience
Work History
Senior Transfer Associate
Raymond James & Associates
Southfield, MI
04.2023 - Current
- Processes requests for Alternative Investments, Manual Delivers, and International desk functions in the Account Transfers Department.
- Serves as main point of contact for assistance and escalation requests.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
- Developed comprehensive risk management plan, significantly reducing potential disruptions/losses.
- Analyzed customer data through reports to identify trends and anticipate customer needs.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Frequently modifying procedure reviews for processes to ensure up-to-date rules and instruction.
- Skilled in Microsoft Office functions.
Transfer Associate
Raymond James & Associates
Southfield, MI
03.2022 - 03.2023
- Processes documents for alternative investments and annuities desks.
- Serves as main point of contact for questions and escalation for alternative investments.
- Pays strong attention to detail to avoid errors and ensure accuracy.
- Updates reports based on transfer status to ensure accuracy and time efficiency.
- Takes on projects and reviews to provide the most updated information and help other teams.
- Takes accountability over results and information given.
- Communicates effectively and professionally with internal and external clients.
- Skilled in Microsoft Office functions.
Personal Shopper
Shipt
Metro Detroit, MI
11.2020 - 03.2023
- Access mobile app to accept orders and set up schedule.
- Drive safely to chosen store locations and deliver items to customers' doors under time window.
- Shop according to order lists provided.
- Talk directly to members to ensure order efficiency and to check for substitutes for out of stock items.
- Deliver exceptional and speedy customer service.
Host/Server
Carrabba's Italian Grill
Canton, MI
07.2017 - 03.2022
- Established an emotional connection with each guest, building great clientele.
- Operated POS system.
- Greeted guests with an overwhelming welcome.
- Upsold beverages and add-ons, providing extensive menu knowledge to boost sales.
- Ensured prompt ticket times for swift table turns.
- Reached the highest KPIs and sales in store repeatedly.
- Trained new hires, providing an orientation and establishing a friendly, positive work environment.
- Upheld cleaning standards according to health and covid regulations.
Service Crew Member
McDonald's
Southgate, MI
10.2018 - 04.2019
- Maintained a clean working environment.
- Provided friendly customer service.
- Prepared food according to customer requests in timely manner.
Concessionist
Cinemark
Taylor, MI
07.2018 - 10.2018
- Offered wonderful, timely, to movie guests.
- Set up stand by stocking, making popcorn, and cooking hot dogs.
- Prepared orders efficiently establishing overall satisfaction.
- Produced and blended drinks through the Starbucks cafe.
- Cleaned floors and counters.
Host/Server
IHOP
Dearborn Heights, MI
10.2016 - 07.2017
- Maintained a friendly, welcoming atmosphere.
- Greeted guests and informed them of ongoing specials.
- Operated POS system and assisted with carry-out orders.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Service Crew Member
McDonald's
Southgate, MI
06.2016 - 10.2016
- Maintained a clean working environment.
- Provided friendly customer service.
- Prepared food according to customer requests in timely manner.
Sales Associate
Aeropostale
Taylor, MI
07.2015 - 04.2016
- Provided excellent customer service and satisfaction.
- Educated customers about sales and events.
- Upsold products.
- Organized the store.
- Stocked the floor.
Education
Electrical And Computer Engineering -
University Of Michigan-Dearborn
Dearborn, MI11-2018
Skills
- Time Management
- Complex Problem Resolution
- Leadership
- Detail-oriented
- Organization
- Interpersonal
- Computer skills
- Training
- Adaptability
Timeline
Senior Transfer Associate
Raymond James & Associates
04.2023 - Current
Transfer Associate
Raymond James & Associates
03.2022 - 03.2023
Personal Shopper
Shipt
11.2020 - 03.2023
Service Crew Member
McDonald's
10.2018 - 04.2019
Concessionist
Cinemark
07.2018 - 10.2018
Host/Server
Carrabba's Italian Grill
07.2017 - 03.2022
Host/Server
IHOP
10.2016 - 07.2017
Service Crew Member
McDonald's
06.2016 - 10.2016
Sales Associate
Aeropostale
07.2015 - 04.2016
Electrical And Computer Engineering -
University Of Michigan-Dearborn