Megan Leslie
Summary
Reliable Support Executive with years of Administrative Assistant and Customer Service experience. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver.
Overview
12
12
years of professional experience
13
13
years of post-secondary education
Work history
Legal Support Executive
Seopa Ltd
Belfast
02.2023 - 02.2025
- Handled in-house documentation for partners, ensuring accuracy and compliance
- Oversaw internal compliance documentation to ensure adherence to regulatory standards
- Managed staff CPD and ISO 27001 communications
- Supported ISO 27001 processes to maintain accreditation
- Ensured consistency by managing routine checks for contract compliance and due diligence trackers
- Streamlined processes and documentation for easy partner onboarding
- Collaborated with business teams to gather documentation for monthly Consumer Duty MI Reports
Senior Customer Service Advisor
Send My Bag
Bangor, Down
09.2016 - 02.2023
- Handled around 50 incoming calls, emails, live chat enquiries and social media posts with professionalism
- Demonstrated excellent verbal and written communication while addressing customer enquiries
- Oversaw preparation of worldwide post, ensuring in-house systems were utilised and supplies replenished
- Independently managed tasks and resolved issue folders
- Effectively managing time to meet all deadlines and prioritise tasks efficiently
Customer Service Advisor
Teleperformance
Bangor, Down
09.2014 - 09.2016
- Demonstrated outstanding written and verbal communication with customers via email and telephone
- Responded to enquiries and collaborated with departments to enhance customer service
- Built strong rapport with clients and customers
Concierge Hostess
Loews Royal Pacific Resort
Orlando, USA
06.2014 - 09.2014
- Responded effectively to guest communications through email and phone, maintaining high satisfaction levels
- Providing a warm welcome to hundreds of guests and addressing individual needs professionally
- Facilitating interdepartmental special request arrangements
- Delivered comprehensive information on resort, theme parks and surrounding local area
- Handled upset guests calmly and professionally
Bar Associate
J D Wetherspoon PLC
High Wycombe, UK
02.2013 - 03.2014
- Managed high customer volumes in busy bar and restaurant environment
- Handled drinks preparation and order taking, encouraging sales through promoting new menu items
- Maintained high standards of hygiene in both customer-facing and operational areas
- Provided support for work functions and events, demonstrating teamwork and independent working skills
- Delivered consistent performance during long shifts, weekend and evening schedules
Merchandise Hostess
The Walt Disney Company
Orlando, USA
06.2013 - 08.2013
- Demonstrated and sold merchandise, operated POS systems and handled various payment methods
- Maintained order and replenished stock in high demand zones
- Collaborated across departments to maintain store quality and efficiency
- Supported stock take efforts and facilitated delivery processing
- Organised shipping documentation to ensure smooth package delivery
Education
Bachelor's - Music Management and Artist Development
Buckinghamshire New University
High Wycombe 2011 - 2014
A-Level or equivalent - English Literature (C), Business Studies (C), Theatre Studies (C)
Glenlola Collegiate School
Bangor, County Down 09.2004 - 05.2011
GCSE or equivalent - French (A), English Language (A), Maths (B), English Literature (B), Spanish (B), Theatre Studies (B), Biology (C), Physics (C)
Glenlola Collegiate School
Bangor, County Down 09.2004 - 05.2011
Timeline
Legal Support Executive
Seopa Ltd
02.2023 - 02.2025
Senior Customer Service Advisor
Send My Bag
09.2016 - 02.2023
Customer Service Advisor
Teleperformance
09.2014 - 09.2016
Concierge Hostess
Loews Royal Pacific Resort
06.2014 - 09.2014
Merchandise Hostess
The Walt Disney Company
06.2013 - 08.2013
Bar Associate
J D Wetherspoon PLC
02.2013 - 03.2014
A-Level or equivalent - English Literature (C), Business Studies (C), Theatre Studies (C)
Glenlola Collegiate School
09.2004 - 05.2011
GCSE or equivalent - French (A), English Language (A), Maths (B), English Literature (B), Spanish (B), Theatre Studies (B), Biology (C), Physics (C)
Glenlola Collegiate School
09.2004 - 05.2011
Bachelor's - Music Management and Artist Development
Buckinghamshire New University
2011 - 2014