Summary
Overview
Work history
Education
Timeline
Generic

Megan Leslie

Summary

Reliable Support Executive with years of Administrative Assistant and Customer Service experience. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver.

Overview

12
12
years of professional experience
13
13
years of post-secondary education

Work history

Legal Support Executive

Seopa Ltd
Belfast
02.2023 - 02.2025
  • Handled in-house documentation for partners, ensuring accuracy and compliance
  • Oversaw internal compliance documentation to ensure adherence to regulatory standards
  • Managed staff CPD and ISO 27001 communications
  • Supported ISO 27001 processes to maintain accreditation
  • Ensured consistency by managing routine checks for contract compliance and due diligence trackers
  • Streamlined processes and documentation for easy partner onboarding
  • Collaborated with business teams to gather documentation for monthly Consumer Duty MI Reports

Senior Customer Service Advisor

Send My Bag
Bangor, Down
09.2016 - 02.2023
  • Handled around 50 incoming calls, emails, live chat enquiries and social media posts with professionalism
  • Demonstrated excellent verbal and written communication while addressing customer enquiries
  • Oversaw preparation of worldwide post, ensuring in-house systems were utilised and supplies replenished
  • Independently managed tasks and resolved issue folders
  • Effectively managing time to meet all deadlines and prioritise tasks efficiently

Customer Service Advisor

Teleperformance
Bangor, Down
09.2014 - 09.2016
  • Demonstrated outstanding written and verbal communication with customers via email and telephone
  • Responded to enquiries and collaborated with departments to enhance customer service
  • Built strong rapport with clients and customers

Concierge Hostess

Loews Royal Pacific Resort
Orlando, USA
06.2014 - 09.2014
  • Responded effectively to guest communications through email and phone, maintaining high satisfaction levels
  • Providing a warm welcome to hundreds of guests and addressing individual needs professionally
  • Facilitating interdepartmental special request arrangements
  • Delivered comprehensive information on resort, theme parks and surrounding local area
  • Handled upset guests calmly and professionally

Bar Associate

J D Wetherspoon PLC
High Wycombe, UK
02.2013 - 03.2014
  • Managed high customer volumes in busy bar and restaurant environment
  • Handled drinks preparation and order taking, encouraging sales through promoting new menu items
  • Maintained high standards of hygiene in both customer-facing and operational areas
  • Provided support for work functions and events, demonstrating teamwork and independent working skills
  • Delivered consistent performance during long shifts, weekend and evening schedules

Merchandise Hostess

The Walt Disney Company
Orlando, USA
06.2013 - 08.2013
  • Demonstrated and sold merchandise, operated POS systems and handled various payment methods
  • Maintained order and replenished stock in high demand zones
  • Collaborated across departments to maintain store quality and efficiency
  • Supported stock take efforts and facilitated delivery processing
  • Organised shipping documentation to ensure smooth package delivery

Education

Bachelor's - Music Management and Artist Development

Buckinghamshire New University
High Wycombe
2011 - 2014

A-Level or equivalent - English Literature (C), Business Studies (C), Theatre Studies (C)

Glenlola Collegiate School
Bangor, County Down
09.2004 - 05.2011

GCSE or equivalent - French (A), English Language (A), Maths (B), English Literature (B), Spanish (B), Theatre Studies (B), Biology (C), Physics (C)

Glenlola Collegiate School
Bangor, County Down
09.2004 - 05.2011

Timeline

Legal Support Executive

Seopa Ltd
02.2023 - 02.2025

Senior Customer Service Advisor

Send My Bag
09.2016 - 02.2023

Customer Service Advisor

Teleperformance
09.2014 - 09.2016

Concierge Hostess

Loews Royal Pacific Resort
06.2014 - 09.2014

Merchandise Hostess

The Walt Disney Company
06.2013 - 08.2013

Bar Associate

J D Wetherspoon PLC
02.2013 - 03.2014

A-Level or equivalent - English Literature (C), Business Studies (C), Theatre Studies (C)

Glenlola Collegiate School
09.2004 - 05.2011

GCSE or equivalent - French (A), English Language (A), Maths (B), English Literature (B), Spanish (B), Theatre Studies (B), Biology (C), Physics (C)

Glenlola Collegiate School
09.2004 - 05.2011

Bachelor's - Music Management and Artist Development

Buckinghamshire New University
2011 - 2014
Megan Leslie