Hope Levos
Fargo
Summary
Proficient and courteous professional with a background in banking and healthcare. Known for strong attention to detail and exceptional customer service. Ready to support operational goals and enhance client experiences through effective communication and relationship building.
Overview
6
6
years of professional experience
Work History
Bank Teller
Old National Bank
Moorhead, MN
02.2024 - Current
- Addressed customer account inquiries to enhance satisfaction through detailed information provision and swift issue resolution.
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank protocols.
- Fostered strong client relationships by ensuring confidentiality and protecting sensitive financial data.
- Facilitated processing of daily financial transactions for clients, including check cashing and deposits, to maintain operational efficiency.
- Managed incoming calls to provide exceptional customer service and ensure clients were connected with the appropriate service center or bank staff.
- Managed bank operations by opening and closing facilities to ensure compliance with security protocols and operational standards.
Patient Access Representative
Essentia Health
Fargo, ND
09.2022 - 02.2024
- Managed patient check-in and registration process, ensuring accuracy of information collected.
- Coordinated insurance verification and eligibility checks, streamlining patient access workflows.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted with scheduling appointments and managing patient records using electronic health record systems.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced patient interactions by providing thorough explanations of insurance benefits and fostering understanding through empathetic communication.
Associate Professional
AMKO Advisors
Fargo, ND
02.2022 - 04.2022
- Analyzed client data to identify trends and support strategic decision-making.
- Developed comprehensive reports to enhance service delivery and operational efficiency.
- Maintained organized documentation systems for easy access to project information and insights.
- Engaged with county auditors in various states to request and secure necessary data for accurate reporting.
- Updated and maintained Excel spreadsheets to support data integrity and facilitate analysis.
- Coordinated professional interactions through email and phone with county offices, ensuring comprehensive and prompt information delivery.
Accounts Processor
Rochester Armored Car
Fargo, ND
11.2021 - 12.2021
- Processed and verified financial transactions to ensure accuracy and compliance with company standards.
- Managed cash handling procedures, maintaining precise records of deposits and withdrawals.
Lead Associate
Sketchers
Fargo, ND
06.2020 - 05.2021
- Managed daily operational activities to maintain compliance with established company guidelines.
- Facilitated positive customer experiences by greeting and supporting customers, ensuring compliance with safety and masking regulations.
- Oversaw inventory processes by organizing merchandise and ensuring accurate pricing of apparel. Managed returns and exchanges, maintaining compliance with established store policies and procedures.
Education
Bachelor of Science - Communications
University of Jamestown
Jamestown, ND12.2020
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Customer service
- Data entry
- Computer proficiency
- Microsoft Office Suite
- Scheduling
- Call management
- Office Administration
Timeline
Bank Teller
Old National Bank
02.2024 - Current
Patient Access Representative
Essentia Health
09.2022 - 02.2024
Associate Professional
AMKO Advisors
02.2022 - 04.2022
Accounts Processor
Rochester Armored Car
11.2021 - 12.2021
Lead Associate
Sketchers
06.2020 - 05.2021
Bachelor of Science - Communications
University of Jamestown