Megan Lindahl
East Padden Animal Hospital
Vancouver
12
years of professional experience
Client Service Representative with over 5 years of experience in client relations and record-keeping. Strong commitment to team collaboration, effective communication, multitasking and problem-solving in changing environments. Recognized for reliability and adaptability, consistently delivering exceptional service. Eager to leverage skills and pursue professional growth.
Work History
Client Service Representative
5 Years 2 Months- Provided exceptional customer service to pet owners, addressing inquiries and concerns promptly.
- Coordinated patient scheduling, check-ins and payments for billing.
- Facilitated communication between veterinary staff and clients, enhancing overall service delivery.
- Educated clients on pet care services, strengthening relationships and promoting compliance with treatment plans.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Managed multi-line phone system
- Trained new reception staff on office procedures and client interaction protocols to enhance efficiency.
Mail Handler
2 Years 6 Months- Operated automated sorting machines to streamline processing workflows.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
Veterinary Technician
2 Years 2 Months- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Cleaned and disinfected exam areas, equipment and kennels
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Processed new patients, scheduled appointments/boarding and updated client records with key information using Cornerstone software
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
Care Companion
4 Years- Assisted clients with daily living activities, promoting independence and dignity.
- Engaged clients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided companionship and emotional support to clients, enhancing their overall well-being.
- Established trust with clients and their families through consistent care and communication.
Education
High School Diploma
Skills
Veterinary Technician Experience
Customer support and education
Call center experience
Document and records management
Payment processing
Time management
Verbal and written communication skills
Adaptability and flexibility
Team collaboration
Multitasking
Computer skills
Interests
Hiking and traveling. I moved to the PNW from Florida
there is so much beauty here.
I have many houseplants and love to share my propagations
I enjoy cooking and baking for friends
Timeline
Client Service Representative
East Padden Animal Hospital
06.2021 - CurrentRead More
Mail Handler
United Stated Postal Service
12.2018 - 06.2021Read More
Veterinary Technician
Highlands Animal Hospital
10.2016 - 12.2018Read More
Care Companion
Independent Employer
12.2014 - 12.2018Read More
Vero Beach High School
High School Diploma
Read More