MEGAN LUCE
Summary
Results-oriented business professional with over ten years in contract negotiations and client services. Expertise in relationship building to drive sales and organizational growth. Proven ability to manage cross-functional projects and collaborate effectively with diverse teams. Strong attention to detail and experience working across cultures in the US and abroad.
Overview
23
23
years of professional experience
Work History
Business Development Manager
Universal Maintenance
05.2025 - Current
- Negotiate contracts with new and existing clients that support long-term business objectives -responded to over thirty RPFs with 30% award rate since June 2025
- Develop and maintain strategic partnerships to provide added value to clients and increase competitive advantage
- Build relationships with clients and service providers to establish long-term, sustainable business growth
- Reach out to potential clients via telephone, email, online platforms, and in-person inquiries
- Represent Universal Maintenance at industry networking events to generate leads and grow business base
Senior Account Manager
Universal Maintenance
04.2021 - Current
- Continue to perform Account Manager duties
- Collaborated with Executive team to create and launch new CRM database to improve business operations
- Mentor junior account managers, fostering professional development and improving team performance
- Negotiate annual contract renewals and develop strategic account strategies ensuring alignment with client needs and business goals
- Foster lasting relationships with clients through effective communication and smart problem solving to earn long-term loyalty and expand client base - Increased contracts with one key client from two sites to six sites from 2021 to 2025
Account Manager
Universal Maintenance
11.2018 - 03.2021
- Manage book of business of over 75 commercial properties
- Increase new contracted services business-grow client base
- Negotiate, review, and execute client contracts and SLAs
- Solicit and manage sub-vendor contracts and services
- Bid one-time maintenance projects-consistent annual increases in total billings. 30% increase in 2021
West Coast Branch Manager
Clean Vibes, LLC
01.2014 - 12.2018
- Launched new regional company branch and established local market presence
- Managed all business aspects: strategic planning, budgeting, staffing, and on-site operations
- Communicated with all stakeholders: clients, vendors, co-vendors and direct employees
- Solicited new clients and negotiated contracts-average annual sales growth of 30%
- Responded to RFPs, wrote project proposals, submitted bids, and executed SLAs
Onsite Event Manager
Clean Vibes, LLC
04.2012 - 02.2014
- Managed onsite operations, event logistics, and assets and needs advancement
- Supervised staffs of over 60 personnel and volunteer groups of over 300 personnel
- Provided expenditure and progress reports to company owner
- Worked closely with other departments to successfully meet KPIs
- Communicated with staff and other event departments pre-event and onsite
Supervisor
Clean Vibes, LLC
08.2004 - 08.2011
- Supervised and trained work crews of 2-8 personnel
- Supervised and trained volunteer crews of 10-100 personnel
- Communicated with onsite Manager and other departments as needed
- Strategized and executed assigned tasks
- Reported progress to Manager and company Owner as applicable
Associate Director
Democracy Matters
01.2010 - 06.2011
- Coordinated national and regional campaign efforts
- Maintained up-to-date knowledge of national and state election policy changes
- Developed and monitored online campaigns and social networking efforts
- Communicated with Democracy Matters staff, interns, and affiliate organizations
- Continued to fulfill 'Field Organizer' duties
- Townshend, VT.
Field Organizer
Democracy Matters
08.2008 - 01.2010
- Mentored, trained, and supervised college interns
- Assisted in planning of annual Democracy Matters Training Summit
- Organized and executed promotional and educational events
- Developed local and national coordinated advocacy efforts
- Provided logistical support to the Executive Director, staff, and interns
- Townshend, VT.
Homeroom Teacher
Edison American School
01.2004 - 01.2006
- Taught core classes in EFL environment
- Designed lesson plans
- Developed curriculum
- Reported progress to parents and school administration
- Taught elementary and middle school after-school EFL classes
- Yilan City, Taiwan
Fulbright Scholar: Teaching Assistant
Yilan County Public Elementary Schools
01.2003 - 01.2004
- Co-taught elementary school English in an indigenous community
- Facilitated intercultural activities
- Provided English classes to school staff
- Cooperatively completed an action research project on foreign language learning
- Wrote and published research paper
- Taiwan
Crew
Clean Vibes, LLC
06.2003 - 08.2003
- Worked with a team to complete onsite waste management tasks
- Completed tasks as directed by Supervisor
- Operated work vehicles such as box trucks, utility off-road vehicles, pickup trucks
- Demonstrated appropriate sustainability and waste reduction practices to event patrons
- Assisted in supervising volunteer crews
Education
Master of Arts - Intercultural Service, Leadership, and Management
World Learning SIT Graduate Institute
Brattleboro, VT01.2009
Bachelor of Arts - English Literature and Education
Wheaton College
Norton, MA01.2003
Timeline
Business Development Manager
Universal Maintenance
05.2025 - Current
Senior Account Manager
Universal Maintenance
04.2021 - Current
Account Manager
Universal Maintenance
11.2018 - 03.2021
West Coast Branch Manager
Clean Vibes, LLC
01.2014 - 12.2018
Onsite Event Manager
Clean Vibes, LLC
04.2012 - 02.2014
Associate Director
Democracy Matters
01.2010 - 06.2011
Field Organizer
Democracy Matters
08.2008 - 01.2010
Supervisor
Clean Vibes, LLC
08.2004 - 08.2011
Homeroom Teacher
Edison American School
01.2004 - 01.2006
Crew
Clean Vibes, LLC
06.2003 - 08.2003
Fulbright Scholar: Teaching Assistant
Yilan County Public Elementary Schools
01.2003 - 01.2004
Bachelor of Arts - English Literature and Education
Wheaton College
Master of Arts - Intercultural Service, Leadership, and Management
World Learning SIT Graduate Institute