Megan Lytton
Childersburg
Summary
Customer service professional experienced in Salesforce, Mainframe, and SAP. Skilled in building rapport with customers and colleagues, fostering relationships, and cultivating partnerships to drive business growth.
Overview
23
23
years of professional experience
Work History
Bid and Contract Coordinator
EBSCO
Birmingham, AL
04.2023 - 06.2026
- Collaborated with cross-functional teams to align contract terms with business objectives and project timelines.
- Coordinated contract negotiations to ensure compliance with organizational policies and legal requirements.
- Reviewed contracts for accuracy, identifying discrepancies and ensuring timely resolutions.
- Streamlined document management processes, enhancing accessibility and efficiency for team members.
Customer Service Representative
EBSCO Industries, Inc.
Birmingham, AL
01.2014 - 04.2023
- Collaborated with publishers to resolve issues, ensuring timely support for customers.
- Promoted products to customers during service and account management calls, enhancing their experience.
- Promote available products to customers during service, account management, and order calls.
- Collaborate with team members to enhance customer service experience and satisfaction.
- Promoted a positive work environment by maintaining high energy and professionalism during customer and coworker interactions.
- Investigated and resolved accounting, service, and delivery concerns to maintain customer satisfaction.
- Update account information to maintain customer records.
- Cross-train and back up other customer service managers.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Respond proactively and positively to rapid change.
- Reduce process inconsistencies and effectively train team members on best practices and protocols.
- Handled incoming customer calls promptly to ensure minimal waiting periods for callers.
Accounts Receivable Representative
EBSCO Industries, Inc.
Birmingham, AL
08.2007 - 01.2014
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Deposited checks received each day.
Data Entry Clerk
EBSCO Industries, Inc.
Birmingham, AL
10.2003 - 08.2007
- Examined orders for accuracy and completeness, ensuring adherence to customer requirements.
- Input order information into system and updated customer accounts to effectively document and track orders.
- Processed customer orders in line with established policies and procedures.
- Completed order entry and data verification to maintain high accuracy in records.
Education
No Degree - Business
Central Alabama Community College
Childersburg, ALHigh School Diploma -
Childersburg High School
Childersburg, AL05-2001
Skills
- Contract reviews and edits
- Proficient in Salesforce
- Experienced in SAP
- Competent in Microsoft Office
- Skilled in Livechat Messenger
- Adept in Mainframe
- Detail-oriented
- Solution focused
- Team collaboration
- Deadline management
- Multitasking and organization
- Communication skills
- Verbal and written communication
- Excellent communication
- Phone and email etiquette
- Quickly grasps new concepts
- Versatile and receptive
- Reliability
- Team oriented
Timeline
Bid and Contract Coordinator
EBSCO
04.2023 - 06.2026
Customer Service Representative
EBSCO Industries, Inc.
01.2014 - 04.2023
Accounts Receivable Representative
EBSCO Industries, Inc.
08.2007 - 01.2014
Data Entry Clerk
EBSCO Industries, Inc.
10.2003 - 08.2007
High School Diploma -
Childersburg High School
No Degree - Business
Central Alabama Community College