Megan Maloney
Middletown ,Delaware
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cosmetology, honed at Images Salon LLC and Regis Corporation. Excelled in team collaboration and complex problem-solving, significantly enhancing client satisfaction and operational efficiency. Proven track record in cash handling and maintaining high standards of cleanliness, contributing to business growth and improvement.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Images Salon LLC
09.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Waitress
Cantwells Tavern
09.2023 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Assistant Manager/Cosmetologist
Regis Corporation
05.2010 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Masters In Accounting And Finance - Accounting And Finance
Wilmington University
New Castle, DEAssociates Degree - Cosmetology
Schilling Douglas School of Hair Design
Newark, DE04.2010
High School Diploma - General Studies
Middletown High School
Middletown Delaware 05.2007
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Food Running
- Memory retention
- Complex Problem-Solving
- Safe Food Handling
Timeline
Waitress
Cantwells Tavern
09.2023 - 06.2024
Cosmetologist
Images Salon LLC
09.2020 - Current
Assistant Manager/Cosmetologist
Regis Corporation
05.2010 - 09.2020
Masters In Accounting And Finance - Accounting And Finance
Wilmington University
Associates Degree - Cosmetology
Schilling Douglas School of Hair Design
High School Diploma - General Studies
Middletown High School
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