Megan Martin
New Orleans,LA
Summary
Dynamic HR professional with extensive experience in strategic planning and employee relations. Proven track record in enhancing recruitment processes and implementing effective performance management systems, fostering a positive workplace culture while ensuring compliance with labor laws. Strong communicator dedicated to organizational success.
Overview
11
11
years of professional experience
Work History
Uber and Lyft Partner
Uber And Lyft
06.2020 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Maintained cleanliness of interior and exterior of vehicle.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Adhered to local driving laws while transporting passengers safely from point A to point B
- Provided helpful information about local attractions or points of interest upon request from customers.
- Followed company policies and procedures related to driver conduct on the road.
- Maintained valid driver's license at all times according to state regulations.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
Human Resources Coordinator
AC4 Productions, LLC
10.2018 - 04.2020
- Maintained human resources information system and kept employee files up to date and accurate.
- Executed general HR tasks to enhance departmental efficiency.
- Enhanced onboarding efficiency through comprehensive background and reference verifications.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Human Resources Manager
Mouledoux, Bland, Legrand & Brackett
02.2017 - 09.2018
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Conducted background checks and reference checks of prospective employees.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Assisted in developing succession planning strategies for key positions within the organization.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Provided HR consultation services to leadership and department heads.
- Directed HR programs, policies and processes to improve operational efficiency.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Human Resources Generalist
Silocaf of New Orleans
05.2014 - 01.2016
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Responded to inquiries from employees regarding benefits packages.
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Managed recruitment processes, including job postings and interviews.
- Conducted employee onboarding process, orientations, and exit interviews.
- Provided guidance to managers on employee relations issues.
Education
Master Of Science - Human Resources Management
Strayer University
New Orleans, LA09.2013
Bachelor Of Science - Business
Southern University At New Orleans
New Orleans, LA05.2011
Skills
- Strategic Planning
- Marketing Knowledge
- Recruitment and Hiring
- Customer Relationship
Building - Company Processes and
Procedures - Customer Needs Assessment
- Employee Relations
- Labor Law Compliance
- Performance Management
- Data Analysis
- HR Policies
- Onboarding Processes
- Conflict Resolution
- Organizational Change
- Project Management
- Customer Service
- Succession Planning
- Effective Communication
- HR Policies and Procedures
- Policy Constructing and
Enforcement - New Employee Orientation
- Benefits and Compensation
Management - Recordkeeping
Timeline
Uber and Lyft Partner
Uber And Lyft
06.2020 - Current
Human Resources Coordinator
AC4 Productions, LLC
10.2018 - 04.2020
Human Resources Manager
Mouledoux, Bland, Legrand & Brackett
02.2017 - 09.2018
Human Resources Generalist
Silocaf of New Orleans
05.2014 - 01.2016
Master Of Science - Human Resources Management
Strayer University
Bachelor Of Science - Business
Southern University At New Orleans