Megan Martin

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• Made a high volume of outbound and inbound calls to homeowners to understand their needs and concerns
• Booked and closed service appointments by focusing on the value and benefits of services rather than just price
• Explained HVAC, plumbing, and electrical solutions in a clear, relatable way so customers felt confident moving forward
• Handled objections with empathy and product knowledge to help customers make informed decisions
• Balanced customer care with sales goals in a fast-paced call environment
• Kept detailed notes and updates in the CRM to ensure smooth follow-ups and accurate records
• Built trust quickly and created positive customer experiences that led to repeat business

• Served as a primary point of contact for high-priority and escalated customer calls when standard booking channels were unsuccessful. Managed a high volume of inbound and outbound calls while identifying customer needs, providing clear service recommendations, and successfully booking and closing service appointments.Focused on value-based conversations by explaining the benefits of HVAC, plumbing, and electrical services rather than leading with price. Built trust quickly, handled objections with confidence and empathy, and guided customers toward solutions that best fit their situation.Maintained detailed customer records in CRM systems, ensured accurate scheduling, and coordinated seamlessly with internal teams to support efficient service delivery. Balanced strong customer care with sales performance in a fast-paced environment, contributing to improved booking rates and customer satisfaction.

Delivered high-energy, attentive table service while creating a fun and welcoming guest experience. Actively upsold food, beverages, and promotions by making personalized recommendations and reading guest preferences, contributing to increased check averages.

Managed multiple tables in a fast-paced environment while maintaining accuracy, efficiency, and a positive attitude. Represented the brand through professional appearance, confidence, and strong interpersonal skills, helping drive repeat business and guest loyalty.

Handled cash and card transactions, resolved guest concerns quickly, and worked closely with kitchen and bar staff to ensure timely service. Balanced sales goals with hospitality standards to deliver consistent, memorable experiences.