Megan Martinez
Houston
Summary
Goal oriented Store Manager with a proven track record at SKECHERS Retail, excelling in customer service and team leadership. Enhanced customer satisfaction through effective coaching and problem-solving, while implementing successful inventory control strategies. Recognized for going above and beyond developing a robust employee retention plan, significantly reducing turnover and fostering a motivated team environment. Retail has always been a passion of mine, from helping customers find their perfect fit, to opening wonderful new store for them to shop at!
Overview
10
10
years of professional experience
Work History
Store Manager
SKECHERS Retail
Webster, TX
09.2020 - Current
- Analyzed sales trends to optimize inventory levels and improve product placement.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Assistant Manager
SKECHERS Retail
Pearland, TX
08.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Store Manager
Family Dollar
Alvin, TX
05.2016 - 08.2019
- Family dollar was my first job ever. I started as an associate, to an assistant manager, to a field specialist, then to a store manager. With multiple responsibilities such as:
- Managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff, fostering a positive work environment and enhancing team performance.
- Developed promotional displays to attract customers and increase foot traffic in-store.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Alvin High School
Alvin, TX08.2015
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Work Planning and Prioritization
- Payroll management
Timeline
Store Manager
SKECHERS Retail
09.2020 - Current
Assistant Manager
SKECHERS Retail
08.2019 - 09.2020
Store Manager
Family Dollar
05.2016 - 08.2019
High School Diploma -
Alvin High School