Megan Massara
Spring Hill,FL
Summary
Dedicated and empathetic customer service professional with extensive experience in managing teams and enhancing customer satisfaction. Proven track record in problem resolution and fostering positive relationships with clients. Passionate about providing exceptional support, especially in the pet care industry
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Five Guys Holdings
Latham, NY
08.2017 - 11.2023
- Hired,trained,and mentored staff to maximize team effectiveness while ensuring a high level of customer satisfaction.
- Maintained accurate records related to sales,returns and inventory availability, demonstrating a commitment to transparency and reliability.
- Implemented strategies to enhance customer interactions, leading to improved customer loyalty and repeat business .
Volunteer / Animal Care Specialist
Whiskers Cat Rescue
Albany, NY
09.2014 - 02.2020
- Provided compassionate care for over 50 cats,ensuring their well-being through regular feeding and health monitoring.
- Assisted in the adoptive process by conducting interviews with potential adopters, promoting repsonsible pet ownership, and matching cats with suitable families
- Organized fundraising events to support shelter operations successfully increasing community engagement and financial contributions
- Collaborated with veterinarians to administer medication and monitor recovery for injured or ill animals.
- Developed educational materials on cat care and responsible ownership, helping to raise awareness within the community
Bartender
Bourbon Street
Colonie NY
05.2017 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Resolved customer complaints promptly and effectively ensuring satisfaction and maintaining a positive atmosphere
Produce Associate
Hannaford Bros. Co.
Wynantskill, NY
07.2013 - 10.2016
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Education
Graduated -
Columbia High School
East Greenbush, NY06.2015
Skills
- Team Leadership and training
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer service excellence
- Attention to detail
- Proficient in sales and inventory management
- Ability to handle high pressure situations
- Problem solving
- Animal care
Certification
Serv safe
Timeline
Manager
Five Guys Holdings
08.2017 - 11.2023
Bartender
Bourbon Street
05.2017 - 07.2019
Volunteer / Animal Care Specialist
Whiskers Cat Rescue
09.2014 - 02.2020
Produce Associate
Hannaford Bros. Co.
07.2013 - 10.2016
Graduated -
Columbia High School