Megan M. Bukovac
Lorain,Ohio
Summary
Professional Cardiac Monitor Technician committed to providing accurate interpretation of cardiac abnormalities and communicating findings thoroughly with physicians and nurses. Also a Energetic Customer Service Representative/Manager with 6+ years of experience resolving complex customer inquiries.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician
Bon Secours Mercy Health
Lorain, OH
07.2022 - Current
- Monitors patients' heart rhythms and functions through cardiac monitoring strips
- Interprets tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist
- Clean and sterilize equipment after each appointment, changed batteries and checked for malfunctions
- Closely monitor patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened
- Inspect, maintain and adjust cardiology equipment to maintain optimal functionality and diagnostic usefulness
- Register patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
- Maintain small equipment log
- -Monitoring over 50/60 cardiac patients at a time
- -Assist health care staff, visitors and patients in-person and by telephone
Environmental Services Assistant
Mercy Regional Medical Center
Lorain, Ohio
02.2021 - 04.2022
- Use customer service skills to interact with patients and to accommodate them with their needs according to my area
- Provides polite and professional customer service to all customer, guest, staff, and vendors during shift
- Uses customer service skills to ensure satisfaction of staff, patients and visitors to hospital
- Clean and sanitize patient rooms as well as turn around of board, conference professional and specialized services rooms and offices
- Perform a variety of cleaning tasks to maintain patient rooms, hallways, offices and other assigned areas of the hospital
- Performs removal of Regulated Medical Waste (RMW) from these areas in accordance with hospital procedures and medical industry standards
- Remove, handle and transport soiled linen, trash, and medical wastes throughout the facility
- Dispose of all medical waste according to the infection control manual
- Dispose of medical waste including biohazard materials
- Engage with patients to increase HCAHPS scores and maintain a clean, healthy environment for patient and visitors
- Trained in infection control, floor care/maintenance and hazardous clean up
- Stock areas as needed with soap, paper towels, change trash, sweep, mop, and dust as needed
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment
- Practiced established infection control methods to reduce risks to patients, families and medical staff
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
Co-Manager
Speedway LLC
Amherst, Ohio
10.2015 - 06.2020
- Provided excellent customer service; processed sales, returns/exchanges, and new credit card applications via cash POS systems -Retail POS system database maintenance to ensure accurate information for store operating
- Prepare and review opening and closing sales reports, as well as opening and closing the POS systems every day
- Coordinate personnel matters, including conducting interviews, hiring, human resources-relate paperwork and payroll management
- Assist with and preform numerous responsibilities, including administrative, policy and procedures, personnel issues, payroll preparation and submission
- Directed and performed food safety audits, loss prevention audits, and compliance audits on a weekly and monthly basis
- Coordinated visual merchandise presentation, restocking and recovery of sales floor to maximize productivity
- Implemented and ensured follow-through of visual presentation standards
- Maintain proper inventory controls, facilitate inventory transactions and maintain compliance with policy and company standards
- Validated cash deposits daily to ensure accuracy, and ensured inventory complied with company standards
- Supervised 8-10 individuals including hiring and training including additional Human resources functions
Education
GED -
Lorain high school
Lorain, Ohio05.2014
Skills
- Problem solving
- Strategic thinking
- Customer service
- Leadership
- Communication
- Creative thinking
- Money Management
- Critical thinking
- Time management
- Mentoring
- Public speaking
- Medical Equipment Diagnostic Software
- Infection Control Procedures
- Direct Supervision
- Patient Admission
- Patient Health Education
- Reading Comprehension
- Nursing Assistance
- Holter Monitoring
- Patient Health Information Access
- Rhythm Documentation
Data Entry
Written Communication
Critical Thinking
Decision-Making
Organization and Time Management
First Aid/CPR
Cardiac terminology
Certification
Advanced Arrhythmia, Bon Secours Mercy Health.
Accomplishments
Supervised team of 10 staff members.
Timeline
Cardiac Monitor Technician
Bon Secours Mercy Health
07.2022 - Current
Environmental Services Assistant
Mercy Regional Medical Center
02.2021 - 04.2022
Co-Manager
Speedway LLC
10.2015 - 06.2020
GED -
Lorain high school