Megan McAvoy
Norwich,NY
Summary
Community support and case management specialist with strong leadership and resource development capabilities. Expertise in team collaboration, client advocacy, and effective resource navigation. Proven track record in enhancing program effectiveness and driving community engagement.
Overview
8
8
years of professional experience
Work History
Service Coordinator
VRD Group
Rochester, NY
12.2025 - Current
- Bridged gaps between participants and needed resources while utilizing community assets, supports, providers, and waiver services.
- Coordinated service requests and scheduled appointments for participants.
- Managed participant communications to ensure timely responses and support.
- Assisted in case management by maintaining accurate participant records.
- Collaborated with team members to streamline service processes effectively.
- Provided administrative support by organizing documents and files efficiently.
- Developed resource materials to enhance client understanding of services.
- Supported outreach efforts to promote services within the community.
- Coordinated service schedules and appointments with clients.
- Liaised between participants and providers to keep parties fully informed.
- Prepared monthly reports summarizing current service activities.
Assistant Director of Community Support Programs
Catholic Charities of Chenango County
Norwich, NY
07.2024 - 11.2025
- Supervise and operate the warming center to ensure safe housing for homeless individuals in the community. Responsibilities of this title included but are not limited to: Staff training, documentation oversight, discharge planning, referrals, auditing, conflict resolution, de-escalation, inventory/supplies, and running the program under two different funding sources and while meeting their individual state requirements.
- Operated apartment treatment program for 14 individuals facing significant mental health challenges. Supervised staff to uphold program standards in alignment with OMH regulations. Conducted client meetings to evaluate goals and implement necessary adjustments. Provided training in daily living skills and crisis management strategies. Oversaw discharge planning and facilitated empowerment activities for clients. Ensured timely completion of quarterly service plans tailored to client needs. Coordinated logistics for appointments and transportation support. Addressed substance abuse issues through targeted interventions.
- In this role, I also continue to complete all requirements below for the Assistant Director of Care Management Programs.
Assistant Director of Care Management Programs
Catholic Charities of Chenango County
Norwich, NY
03.2022 - 11.2025
- Conducted monthly case reviews with staff to enhance program effectiveness.
- Managed four programs: Children’s Health Home, Adults Health Home, and Non-Medicaid services.
- Maintained caseload for AOT and Health Home Plus clients while fulfilling administrative and supervisory duties.
- Audited charts monthly to ensure compliance with policies and procedures.
- Supervised 11 employees, providing initial and ongoing training.
- Connected staff and clients to community resources for enhanced support.
- Monitored staff and client needs to optimize service delivery.
- Created and oversaw person-centered care plans to address individual client goals.
Personal Care Supervisor
Chenango Valley Home
Norwich, NY
08.2021 - 03.2022
- Advocated for patient needs by scheduling and attending appointments to ensure appropriate follow-up treatment.
- Maintained staff schedules for upcoming appointments, optimizing workflow efficiency.
- Transitioned pharmacies to align with client treatments effectively.
- Ensured adherence to DOH policies among staff to maintain compliance standards.
- Trained staff on proper medication administration techniques to enhance safety.
- Facilitated ongoing communication with providers regarding medication alterations, diagnoses, and treatment plans.
- Created Medication Administration Records (MARS) for clients to document medication protocols.
- Conducted audits to verify compliance with established policies and procedures.
Adult Care Coordinator
Catholic Charities Of Chenango County
Norwich, NY
10.2018 - 11.2021
- Conducted outreach and enrollment appointments for new clients to facilitate service access.
- Created person-centered care plans incorporating client and provider feedback.
- Assessed ongoing client needs and implemented services or referrals to suitable programs.
- Advocated for client needs with service providers to enhance support effectiveness.
- Motivated clients to achieve personal goals related to health and well-being.
- Maintained positive, professional relationships to keep clients engaged in services.
- Connected clients with community resources to address specific needs.
- Scheduled and attended team meetings with clients to ensure collaborative care.
Director of Social Services
Valley View Nursing Manor
Norwich, NY
04.2018 - 10.2018
- Coordinated psychological consults and follow-up sessions using CHE Psychological Services.
- Developed person-centered care plans and facilitated meetings among residents, families, and care teams.
- Conducted mini data set assessments focusing on cognition, mood, behaviors, and discharge planning.
- Directed operational strategies for improved resident care and satisfaction.
- Oversaw compliance with health regulations and safety standards.
- Implemented quality improvement initiatives to streamline operational workflows.
- Facilitated communication between departments to ensure cohesive service delivery.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed discharge plans for short- and long-term care residents to facilitate community reintegration.
Education
Bachelor of Arts - Psychology
Cortland State University of New York
Cortland, NY06-2015
Skills
- Collaborative team leadership
- Crisis intervention
- Program management
- Resource development
- Client advocacy
Timeline
Service Coordinator
VRD Group
12.2025 - Current
Assistant Director of Community Support Programs
Catholic Charities of Chenango County
07.2024 - 11.2025
Assistant Director of Care Management Programs
Catholic Charities of Chenango County
03.2022 - 11.2025
Personal Care Supervisor
Chenango Valley Home
08.2021 - 03.2022
Adult Care Coordinator
Catholic Charities Of Chenango County
10.2018 - 11.2021
Director of Social Services
Valley View Nursing Manor
04.2018 - 10.2018
Bachelor of Arts - Psychology
Cortland State University of New York