MEGAN MCCOY
Chicago,IL
Summary
Resourceful hospitality professional, known for high productivity levels and ability to efficiently complete tasks. Extensive knowledge of food, beverage, customer service, nutrition, health, and wellness. Exceptional at time management, teamwork, and adaptability, ensuring smooth operations and positive customer experiences. Excels in fast-paced environments by leveraging strong organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Front of House Staff Member
Ada Street
Chicago, Illinois
05.2022 - Current
- Provided exceptional customer service to ensure satisfaction.
- Demonstrated excellent communication skills while interacting with customers.
- Monitored dining room activity to ensure all guests had a positive experience.
- Responsible for a full understanding of all FOH roles, including hosting, serving, support staff, and expediting.
Sous Chef
Matthew Kenney Cuisine
Chicago, IL
01.2019 - 01.2022
- Assisted in menu development and recipe testing.
- Complied with all health department regulations regarding proper food handling methods.
- Supervised cooks and other kitchen personnel during meal services.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
Sous Chef
The Alinea Group
Chicago, IL
03.2015 - 03.2019
- Supervised cooks and other kitchen personnel during meal services.
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
Prep and Line Cook
Folk Art Hospitality
Chicago, Illinois
02.2010 - 03.2015
- Adhered to sanitation policies at all times when handling food products.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Communicated effectively with other staff members regarding orders and menu changes.
Education
Certification: Personal Trainer/Nutrition Coaching - undefined
National Academy Of Sports Medicine
10.2024
Associate of Arts - Culinary Arts
Le Cordon Bleu College Of Culinary Arts
Chicago, IL06.2014
Skills
- Product Knowledge
- Customer Relations
- Product Sales
- Customer Service
- Strong Work Ethic
- Building rapport
- Complaint Handling
- Team Collaboration
- Training and mentoring
- Food presentation
- Reservation management
- Point of sale systems
- Cash handling
- Servsafe Manager certified
- Basset certified
Timeline
Front of House Staff Member
Ada Street
05.2022 - Current
Sous Chef
Matthew Kenney Cuisine
01.2019 - 01.2022
Sous Chef
The Alinea Group
03.2015 - 03.2019
Prep and Line Cook
Folk Art Hospitality
02.2010 - 03.2015
Certification: Personal Trainer/Nutrition Coaching - undefined
National Academy Of Sports Medicine
Associate of Arts - Culinary Arts
Le Cordon Bleu College Of Culinary Arts