Wanda Kong
Gilbert,AZ
Summary
Utilizes problem-solving skills to diagnose and resolve issues efficiently. Experienced with providing technical support and troubleshooting for clients. Years of customer service and effective communication.
Overview
7
7
years of professional experience
Work History
Front of House Staff Member
Seafood City
Chandler, Arizona
09.2026 - Current
- Greeted Seafood City guests and handled front-of-house service with a friendly approach.
- Greeted customers and answered questions about menu items.
- Explained menu items, took orders, and delivered food courses according to instruction.
- Coordinated with cashiers and seafood counter staff during busy service periods.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Maintained clean front-end counters, lanes, and guest service areas.
- Provided exceptional customer service to ensure satisfaction.
Scheduling Expeditor
Verigon, LLC.
Tempe, AZ
09.2024 - 09.2026
- Ensure production schedules, deadlines, and quotas are met by overseeing the flow of materials, components, tooling, and paperwork among departments
- Take action to solve problems and fulfill rush orders
- Resolved issues and expedited rush orders to meet urgent production demands
- Communicated with each department on their progress to get requested orders completed on time for end of each month
- Month end goals: 8 company orders shipped out
- Make sure orders are out of test and inspection by last week of each month to be ready for shipping
- Tracked down missing boards to ensure timely completion of orders
- Investigate why they were delayed by discussing with inspectors
- Noted down reasons of delays and reported to director
Administrative Assistant
East Valley Family Practice
Gilbert, AZ
06.2021 - 08.2025
- Kept patient files organized using Advanced MD electronic data
- Conducted reminder calls for physical appointments one week in advance to ensure patients could confirm, change, or cancel as needed.
- Updated patients' medication records per patient request and sent to doctor for approval. pharmacy then contacts patients
- Followed up with patients' voicemails day of
- Answered patient calls, scheduled appointments, processed copayments for virtual appointments, verified insurance acceptance, followed up with patients on the same day, and coordinated referrals for specialty care as recommended by the doctor, ensuring timely communication with specialty office staff for patient records.
- Maintained office cleanliness
- Prepared charts and paperwork for patient visits at family practice.
- Processed referrals, forms, and correspondence for East Valley Family Practice providers.
- Answered incoming calls and routed messages for medical staff and patients.
- Verified insurance information and updated patient demographics in office records.
- Filed confidential records and maintained organized office documentation.
- Coordinated follow-up appointments and patient reminders with clinical teams.
- Coordinated follow-up appointments and reminders with clinical teams to enhance patient compliance and continuity of care.
Reservations Agent
American Airlines Reservations
Tempe, AZ
10.2019 - 05.2021
- Increased revenue through effective ticket sales strategies. by selling tickets and related products/services
- Select dates, time, destination per customer request; gave alternate info if original request not available
- Listed available times and class for customers to choose from
- After customer decides flight times and flight destination, reread the flight info to customer in a proper manner to ensure flight is booked correctly per customer request
- Booked flights by inputting correct number of passengers, passenger names, number, email, aadvantage member
- Processed customer payments accurately over the phone. over phone by inputting correct customer info
- Referred customers to aadvantage member line for upgrades and rewards
Education
Westwood High School
Mesa, AZSkills
- Guest Service
- Team Leadership
- Effective Communication
- Product Knowledge
- Problem-Solving
- Excel Proficiency
- Strong organization
- POS systems
- Menu knowledge
- Customer service
Timeline
Front of House Staff Member
Seafood City
09.2026 - Current
Scheduling Expeditor
Verigon, LLC.
09.2024 - 09.2026
Administrative Assistant
East Valley Family Practice
06.2021 - 08.2025
Reservations Agent
American Airlines Reservations
10.2019 - 05.2021
Westwood High School