Ryan Cook
Cornelius,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manager
Bland Landscaping
Charlotte, NC
08.2022 - Current
- Self-motivated, commercial landscaping account manager with a strong sense of personal responsibility.
- Oversee 75 commercial landscape accounts with 1.9 million in revenue.
- Built and maintained strong client relationships to drive business growth
- Address client concerns in a timely manner and maintained open lines of communication.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Trained and mentored two PM with 24 field technicians each to optimize service delivery in alignment with individual account needs to boost customer satisfaction.
- Conducted weekly site visits to evaluate account performance and review inspection reports with PM.
- Create and close enhancement proposals according to hourly and cost budgets for each job.
- Contributed to team objectives in fast-paced environment while keeping safety standards at the forefront.
- Achieved and exceeded company-defined sales quotas. 95% Contract renewal rate for FY 22.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended networking events to build relationships and identify sales opportunities.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Created a positive work environment to assist in employee retention.
Remodel Team Manager
Target
Cornelius, NC
01.2022 - 08.2022
- Administer monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drive performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Meet with contractors and vendors to maintain communication to enhance teams' execution on new products.
- Facilitate meetings to communicate team performance goals and results.
- Controlled costs and optimize spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Increased productivity by strengthening communication protocols.
Account Manager
Tim Johnson Landscaping
04.2021 - 12.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Educated clients on new products or services to increase customer engagement with brand.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Route Service Sales Representative
Auto Chlor
01.2019 - 03.2021
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers. Increased assigned route sales from $3,000 in chemical sales to $13,000 per month.
- Immediately addressed problems with customers to promote speedy resolution.
- Processed payments, kept accurate billing and account information in CRM.
- Smith Driver certified. Followed and practiced safe driving procedures for assigned route from Statesville, NC to Greensboro, NC.
Outside Sales Representative
Orkin
01.2018 - 01.2019
- Created strategic brand building events to promote current product portfolio.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Completed daily outbound calls, up to 4 hours, 3 times a week.
- Consistently placed in top 5 sales representatives for Southeast region.
Company Owner
Deer Creek Landscaping And Grounds Management
05.2003 - 01.2018
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Supervised the daily operations of a $1.2 million dollar landscape and grounds management company.
- Aligned branding initiatives and sales strategies with client goals.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Managed a team of 20 employees and 2 supervisors through mentoring and positive motivation.
- Trained new employees on proper protocols with customer service and safety standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased sales year-over-year by establishing goals, overseeing performance and mentoring staff.
Outside Sales Professional
Safe Guard Security
06.2004 - 07.2005
- Marketed products and liaised with industry professionals by attending seminars and trade shows.
- Established new accounts through cold calling and personal visits to potential customers.
- Created strategic brand building events to promote current product portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Product Sales Specialist
Simpson Forest Products, Inc.
05.2002 - 06.2004
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Expanded customer base and boosted profit within product line.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Market Development Manager
Pagenet
05.2000 - 05.2002
- Continually maintained and improved company's reputation and positive image in markets served.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Developed insights on marketing campaigns to assess performance against goals.
- Met deadlines, exceeding expectations and effectively rolling out pager campaign.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Earned 4 "Top Seller" awards.
Sales Team Leader
Bass Pro Shops
08.1999 - 05.2000
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
Education
Associate of Arts - Business
Niagra College
Niagara Falls, NY06.1992
Skills
- B2B Sales Specialist
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Excellent Verbal and Written Communication
- Superior Organizational Skills
- Closing Techniques
- Brand Awareness Development
- Strategic Negotiations
- Consultative Sales Approach
- Smith Driver Certified
- Inventory and Quality Control
- Effective Problem Solver
Certification
Certified Hockey Official
Additional Information
- Proficient in Microsoft Office
- Expert Sales Force Skills
- Proficient in Aspire
Timeline
Account Manager
Bland Landscaping
08.2022 - Current
Remodel Team Manager
Target
01.2022 - 08.2022
Account Manager
Tim Johnson Landscaping
04.2021 - 12.2021
Route Service Sales Representative
Auto Chlor
01.2019 - 03.2021
Outside Sales Representative
Orkin
01.2018 - 01.2019
Outside Sales Professional
Safe Guard Security
06.2004 - 07.2005
Company Owner
Deer Creek Landscaping And Grounds Management
05.2003 - 01.2018
Product Sales Specialist
Simpson Forest Products, Inc.
05.2002 - 06.2004
Market Development Manager
Pagenet
05.2000 - 05.2002
Sales Team Leader
Bass Pro Shops
08.1999 - 05.2000
Associate of Arts - Business
Niagra College