Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan McGinnis

McAlester

Summary

Dedicated operations professional with a history of meeting company goals utilizing consistent and organized practices for over 20 years with the Subway family. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Construction Manager

Subway World Headquarters
10.2022 - Current
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Monitored daily progress to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.

Manager Franchise Performance

Subway World Headquarters
07.2020 - 10.2022
  • Assisted with performance goals for Franchisees and provided feedback on methods for reaching those goals.
  • Cultivated positive rapport with Franchisees to improve the Brand Standards and drive profitability.
  • Assisted in organizing and training for the Brand Refresh to drive operational excellence.
  • Leveraged data and analytics to help drive business improvements.
  • Maintained positive Franchisee relations by holding them accountable and suggesting successful corrective actions.
  • In 2022 I successfully added 4 new franchisees to the 603/623 Market through the 3-week Franchisee training Program. Being the Designated Franchisee Coach for the 603/633/623 markets I take this responsibility serious but have fun at the same time. I like to provide a successful, but fun learning atmosphere for the Franchisee's, so they take this back to their restaurants.
  • Successfully increased REV scores in Q1 2022 75.20% to 79.84% in Q4 through increased training and holding Franchisees accountable.

Service Advisor

Fenton Nissan
06.2019 - 06.2020
  • Documented problems and corrective actions to maintain records.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Field Consultant

Jason West
01.2018 - 05.2019
  • Supported Franchisees with business analysis, documentation, and data modeling.
  • Aligned closely with Franchisees and employees to gather information and gain operational insight.
  • Analyzed problematic areas to provide recommendations and solutions. What, Why How.

Operations Manager

Subway/JOrange LLC
06.2014 - 08.2018
  • Established positive and effective communication among store management and leadership, reducing miscommunications in all 13 restaurants.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Enforced, and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to improve work environment, company culture or overall operations.

Field Consultant/Certified Trainer and Coach

MoKan Franchise Development
05.2010 - 06.2014
  • Supported Franchisees with business analysis, documentation, and data modeling.
  • Aligned closely with Franchisees and employees to gather information and gain operational insight.
  • Analyzed problematic areas to provide recommendations and solutions. What, Why How.
  • Communicated all learning and performance objectives, schedules, and training assessments to Franchisees.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Organized training manuals, multimedia visual aids, and other educational materials.
  • Monitored and evaluated training performance to determine quality and effectiveness.
  • Conducted one week training courses once a month for all Franchisee/Managers.

Restaurant Manager

Victoria Sandwich Company (Subway)
07.2000 - 05.2010
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers, and Franchisee to keep everyone on same page and working toward established goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved staffing during busy periods by creating employee schedules and monitoring callouts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Kiowa High School
Kiowa, OK
05.1996

Skills

  • Effective time management
  • Strong verbal communication
  • Effective written communication
  • Team leadership
  • Analytical reasoning
  • Employee training
  • Operational efficiency management
  • Effective multitasking
  • Analytical problem solving
  • Employee onboarding coordination
  • Cultural Awareness
  • Work Planning and Prioritization
  • Decision-making
  • Schedule coordination
  • Excellent customer relations
  • Organized and detail oriented
  • Interpreting blueprints
  • New construction
  • Project documentation
  • Stakeholder communication
  • Hiring and training
  • Design experience
  • As-built blueprints
  • Specifications review

Timeline

Construction Manager

Subway World Headquarters
10.2022 - Current

Manager Franchise Performance

Subway World Headquarters
07.2020 - 10.2022

Service Advisor

Fenton Nissan
06.2019 - 06.2020

Field Consultant

Jason West
01.2018 - 05.2019

Operations Manager

Subway/JOrange LLC
06.2014 - 08.2018

Field Consultant/Certified Trainer and Coach

MoKan Franchise Development
05.2010 - 06.2014

Restaurant Manager

Victoria Sandwich Company (Subway)
07.2000 - 05.2010

High School Diploma -

Kiowa High School

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