Megan McKinney
Ronkonkoma,NY
Summary
Versatile and well rounded employee with many years of experience overseeing daily business operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
J&B Restaurant Partners
, NY
12.2025 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Monitored inventory levels and placed orders for new stock as needed.
- Prepared weekly schedules for staff members based on their availability.
- Helped team develop specialized projects, events and promotions.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Manager
Wings Etc
Palm Harbor , FL
05.2023 - 08.2025
- Directed daily operations to ensure exceptional customer service, and efficient workflow.
- Managed inventory control, minimizing waste while optimizing stock levels.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Enforced health and safety regulations, ensuring compliance across all operations.
- Led staff scheduling efforts to maximize productivity during peak hours.
- Met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory, and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant General Manager
J&B Restaurant Partners
, NY
04.2018 - 12.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately, and prepared deposits.
- Motivated, trained, and disciplined employees maximize performance.
- Managed the team schedule with an eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, and schedules.
- Oversaw inventory by ordering precise quantities of stock, and executing corrective actions to drive profitability.
- Cross-trained throughout the restaurant to ensure a quality outcome in each area of operation.
- Assisted in budgeting processes to control costs and maximize profitability.
- Developed training programs for new hires to ensure consistent service quality.
Direct Support Professional
Family Residences And Essential Enterprises
, NY
01.2019 - 12.2019
- Assisted differently-abled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented client health status changes to keep care team updated.
- Administered medication to clients as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to each individual treatment plan.
- Led group recreational activities for enhanced client outcomes.
- Assisted with daily living activities, running errands and household chores.
- Cooked meals and assisted clients with eating tasks to support healthy nutrition.
Shift Manager
J&B Restaurant Partners
, NY
07.2016 - 03.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Server
J&B Restaurant Partners
, NY
07.2015 - 07.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle discount coupons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess/Fountain Worker
J&B Restaurant Partners
, NY
03.2015 - 07.2015
- Kept counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Greeted and sat guests in a timely manner to ensure customer satisfaction.
Event Coordinator
Sky Zone Trampoline Park
, NY
12.2013 - 02.2015
- Coordinated schedules and timelines for events/birthday parties.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Provided a smooth planning process for clients booking events in person and over the phone.
- Responded to email inquiries by phone call to explain booking process in an informative and professional manner.
Birthday Party Hostess
Country Fair Entertainment Park
, NY
06.2013 - 11.2013
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as 30 guests.
Education
High School Diploma -
Sachem High School North
Lake Ronkonkoma, NY06.2013
No Degree - Liberal Arts And Sciences
SUNY Farmingdale
Farmingdale, NYSkills
- Problem resolution and anticipation
- Schedule management
- Inventory control
- Time optimization
- Records organization
- Corrective action implementation
- Hiring and onboarding processes
- Employee discipline strategies
- Point of sale (POS) systems
- Management training techniques
- Sales tracking methodologies
- Training and development
Certification
CPR/ First Aid Certification
Food Handler Certification
Additional Information
Well versed in computer programs (Word, Excel, etc)
Timeline
Assistant Manager
J&B Restaurant Partners
12.2025 - Current
Manager
Wings Etc
05.2023 - 08.2025
Direct Support Professional
Family Residences And Essential Enterprises
01.2019 - 12.2019
Assistant General Manager
J&B Restaurant Partners
04.2018 - 12.2022
Shift Manager
J&B Restaurant Partners
07.2016 - 03.2018
Server
J&B Restaurant Partners
07.2015 - 07.2016
Hostess/Fountain Worker
J&B Restaurant Partners
03.2015 - 07.2015
Event Coordinator
Sky Zone Trampoline Park
12.2013 - 02.2015
Birthday Party Hostess
Country Fair Entertainment Park
06.2013 - 11.2013
High School Diploma -
Sachem High School North
No Degree - Liberal Arts And Sciences
SUNY Farmingdale