Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Miguel Salazar

San Diego,CA

Summary

Structured Training Manager bringing 20 years of experience in providing superior leadership, development and education. Adept at developing and presenting engaging curriculum and training programs in alignment with client objectives. Dedicated to supporting organizational mission and vision while consistently improving service delivery.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Better Buzz Coffee
11.2021 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Training General Manager

Cava Grill
11.2016 - 11.2021
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained newly Hired GM's for the company.
  • Assisted with New restaurant openings in California and Texas.

General Manager

Peets Coffee And Tea
03.2006 - 10.2016
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Conducted Coffee and Tea classes for our District Team Members

Education

High School Diploma -

Belmont High School
06.2001

Skills

  • New Employee Training
  • Team Leadership
  • Customer Service Management
  • Decision Making
  • Focus and Follow-Through
  • Goal Setting
  • Problem Anticipation and Resolution
  • Training Management
  • Staff Development
  • Staff Scheduling
  • Hiring and Onboarding
  • Budget Control
  • Policy Development and Enforcement
  • Recruitment and Hiring

Accomplishments

  • Recognized as Manager of the year 2015 at Peet's Coffee for outstanding performance and team contributions. Winning a trip to Costa Rica
  • Certified as a Cava Academy GM 2018

Timeline

Assistant Manager

Better Buzz Coffee
11.2021 - 11.2024

Training General Manager

Cava Grill
11.2016 - 11.2021

General Manager

Peets Coffee And Tea
03.2006 - 10.2016

High School Diploma -

Belmont High School

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Miguel Salazar