MEGAN MCKINZIE

• Provided technical support and troubleshooting assistance for patient portal access and functionality.
• Scheduled and coordinated patient appointments using Athena and Epic electronic health record systems.
• Managed patient communications and provider messaging through Cerner.
• Answered and supported headquarters call lines, handling high call volumes professionally and efficiently.
• Addressed patient concerns and complaints, ensuring appropriate follow-up and resolution.
• Verified insurance information and assisted patients with scheduling and care coordination.
• Maintained accurate patient records while adhering to HIPAA and organizational policies.

• Answered phone inquiries for central scheduling team utilizing Salesforce. Transferred calls to designated teams based on patient needs. Scheduled, canceled, and rescheduled patient appointments through Athena and Dash while maintaining a positive customer service experience.
• Facilitated patient registration and appointment scheduling to enhance access to healthcare services.
• Managed insurance verification processes to ensure accurate billing and minimize claim denials.
• Coordinated communication between patients, medical staff, and insurance providers to streamline information flow.
• Implemented electronic health record systems enhancements to improve accuracy and accessibility of patient information.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• As an office operations, I schedule cancel and reschedule appointments through Athena. Answer, phone calls and route to the appropriate team member. I scan in insurance and photo ID to the appropriate chart. Check demographic information and provide excellent customer service, hold a great positive attitude all while working as a team player.
• Improved customer satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.
• Managed daily office schedules, coordinating appointments and arranging travel for executives when necessary.
• Maintained open lines of communication with remote team members, ensuring their inclusion in important discussions and decisions.
• Provided comprehensive administrative support during periods of high workload or employee absences, stepping in to manage tasks efficiently and maintain the smooth running of office operations.

• Schedule, cancel, and reschedule appointments through Athena.
• Answer, phone calls and route to the appropriate team member.
• Scan in insurance and photo ID to the appropriate chart.
• Check demographic information and provide excellent customer service.
• Coordinated daily office operations to ensure seamless workflow in outpatient behavioral health setting.
• Managed scheduling for multiple practitioners, optimizing patient appointment availability and reducing wait times.
• Developed and maintained organized filing systems for patient records, ensuring compliance with confidentiality regulations.
• Assisted in training new staff on office procedures and software tools to enhance team efficiency and productivity.
• Utilized electronic health record (EHR) systems to update patient information accurately and promptly.

• Delivered mail and collected outgoing mail from residents and businesses.
• Traveled by foot or postal vehicle to organize mail by address.
• Provided assistance to customers with postal inquiries and supplied change of address forms upon request.
• Utilized a portable scanner to track and confirm package deliveries.
• Maintained high standards of customer service throughout the delivery process.
• Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
• Assisted in sorting and organizing mail, maintaining accuracy in postal operations.

• Served as primary contact for clients at Community Heart and Vascular.
• Checked patients in and out for doctors appointments.
• Printed visit summaries and highlighted key notes from doctors.
• Collaborated with doctors to schedule, reschedule, and modify appointments.
• Coordinated testing for patients and provided detailed test instructions.
• Updated patient insurance information and processed important messages.
• Entered new patient referrals into the system while scheduling appointments.
• Collected patient copays and maintained a professional demeanor in a busy office.
• Managed patient inquiries and concerns effectively, enhancing overall patient satisfaction and experience.
• Maintained accurate patient records in electronic health systems, ensuring compliance with privacy regulations and data integrity.

• Acted as primary contact for clients and employees at four county counseling center.
• Answered phone calls, transferred calls, and scheduled client appointments for staff members.
• Provided exceptional customer service while filing, scanning, and charting.
• Maintained an energetic work attitude and demonstrated professionalism.
• Promoted to management position shortly after joining the team.
• Oversaw payroll processes and developed monthly schedules.
• Implemented disciplinary measures and introduced problem-solving techniques.
• Addressed all requests and challenges faced by front office staff.
• Managed client inquiries and concerns, ensuring timely resolutions and satisfaction.
• Mentored junior staff on best practices in client engagement and relationship management.
• Led cross-functional meetings to align client care initiatives with organizational goals.

• Assisted patients in completing personal tasks, including dressing and bathing.
• Trained new hires on essential procedures and protocols.
• Participated in monthly leadership committee meetings to discuss company growth strategies.
• Provided compassionate care and assistance with daily living activities for diverse patient populations.
• Monitored vital signs and reported changes in patient conditions to healthcare team members.
• Assisted patients with mobility, ensuring safety and comfort during transfers and ambulation.
• Developed strong relationships with patients, contributing to a supportive and trusting caregiving environment.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

• Assisted patients with personal hygiene and daily living activities.
• Provided comfort and monitored vital signs.
• Recognized as employee of the month for exceptional attendance and trained incoming staff upon onboarding.
• Participated in monthly meetings and completed Relias training modules.
• Assisted patients with daily living activities to enhance comfort and independence.
• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Documented patient care accurately in electronic health records to ensure compliance and continuity of care.
• Trained new CNAs on best practices in patient care and safety procedures to improve team performance.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Help patients by supporting personal hygiene and daily living needs; providing comfort, and vital sign monitoring.
• Assisted patients with daily living activities, ensuring comfort and safety.
• Maintained accurate patient records, enhancing care delivery and communication.
• Implemented infection control measures, contributing to a safer environment for patients and staff.
• Provided emotional support to patients and families, fostering a compassionate atmosphere.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff on operational procedures and customer service excellence.
• Implemented inventory management practices to optimize stock levels and reduce waste.
• Resolved customer complaints promptly to enhance guest experience and loyalty.
• Monitored compliance with health and safety standards to maintain a safe work environment.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Promoted a positive work environment through open communication and constructive feedback.