Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Recommendations
Contact - Phone Numbers
Personal Information
Generic
Megan Meissner

Megan Meissner

Lake Mary,FL

Summary

Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Crisis & Project Management/Risk Assessments

Verizon Corporation
08.2025 - Current
  • Managed $500k budget allocation for business continuity project focused on satellite installations in retail locations.
  • Coordinated efforts for crisis response projects focused on rebuilding stores impacted by disasters.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Complex Claims & Project Manager

Verizon Finance
01.2019 - 07.2025
  • During 2023 & 2024, I assisted in establishing an international bilingual fraud center by localizing investigative scripts for the Philippine market. Supported the development of a new team and training materials. Traveled to oversee project progress and maintain focus on objectives.
  • Facilitated collaboration between technical fraud operations and legal defense teams to develop cohesive strategies addressing fraud-related challenges.
  • Led legal counsel support during California PUC litigation as the primary subject matter expert. Coordinated with multiple stakeholders to achieve compliance with all takeaway items.
  • Led global rollout of new standard operating procedures, addressing identified process gaps to mitigate future risks.
  • Utilized Lean Six Sigma methodologies to identify and rectify systemic issues leading to claims.
  • Managed development and training of internal fraud team to enhance organizational security.

Business Process Management Analyst

Verizon Finance
10.2014 - 01.2019
  • Led cross-functional teams to optimize business processes and improve operational efficiency.
  • Created detailed documentation of existing processes, ensuring compliance with industry standards.
  • Mentored junior consultants on best practices in business process management methodologies.
  • Spearheaded initiatives that resulted in improved service delivery and enhanced customer satisfaction levels.
  • Collaborated with IT teams to integrate advanced analytics tools for better decision-making insights.
  • Trained client employees on new processes and tools, empowering them to maintain improvements longterm.
  • Managed multiple projects simultaneously, ensuring timely delivery and high-quality results for each engagement.
  • Created user-friendly training materials that simplified the adoption of new systems/processes for endusers.
  • Leveraged Six Sigma methodologies to systematically analyze processes and eliminate waste, driving significant cost savings for clients.
  • Developed and implemented process mapping initiatives to streamline workflows across departments.
  • Facilitated workshops to gather stakeholder input and drive consensus on process improvements.

Paralegal

Levinson Axelrod
02.2009 - 10.2014
  • Conducted legal research to support case preparation and develop comprehensive legal documentation.
  • Reviewed and summarized case files, ensuring accuracy and completeness for attorney review.
  • Assisted in drafting pleadings, motions, and discovery documents, enhancing workflow efficiency.
  • Managed case calendars, scheduling hearings and depositions to optimize attorney availability.
  • Collaborated with clients to gather information and provide updates on case status, improving communication.
  • Implemented new filing systems that improved document retrieval times and reduced redundancy.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

Education

Bachelor of Science - Criminal Justice

Monmouth University
West Long Branch, NJ
12-2005

Skills

  • Time Project Management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Critical thinking
  • Organizational skills
  • Complex investigations
  • Risk management
  • Operational strategy
  • Lean Six Sigma Green Belt
  • Cross-functional collaboration
  • MS office suite G suite Windows
  • Legal compliance
  • Teamwork and collaboration
  • Problem-solving

Accomplishments

  • Supervised team of 5 staff members while also monitoring fraud call center representatives, performing root cause analysis on escalations and using the results to provide coaching, feedback and process gaps.
  • Project collaboration with team of 14 in the restoration of Verizon Sales Stores that were effectively closed due to fires (two times).
  • Project collaboration with team of 5 in the installation of Starlink Satellites to 120 locations to support business continuity.
  • Documented and resolved executive escalations which led to root cause analysis to determine the cause and provide resolutions.

Certification

  • Certified Fraud Trainer, Verizon - 2019-2025
  • Certified Lean Six Sigma - 2019

Interests

  • Complex Claims Manager position at Airbnb
  • Scaling Aircover's resolution capabilities

Timeline

Crisis & Project Management/Risk Assessments

Verizon Corporation
08.2025 - Current

Complex Claims & Project Manager

Verizon Finance
01.2019 - 07.2025

Business Process Management Analyst

Verizon Finance
10.2014 - 01.2019

Paralegal

Levinson Axelrod
02.2009 - 10.2014

Bachelor of Science - Criminal Justice

Monmouth University

Recommendations

Associate Director, Formal letter of recommendation regarding leadership and management skills.

Contact - Phone Numbers

  • 386-318-6075
  • 848-207-6907

Personal Information

Crisis Management and Business Continuity | Risk Assessment