Megan Messer
Bremerton,WA
Summary
Communicative and customer oriented bartender with over five years of experience and relevant drink mixing skills eager to join an innovative and friendly team with room for personal and professional growth. Adaptable professional touting proven track record of high-quality customer service skills.
Overview
6
6
years of professional experience
Work History
Bartender,
Longhorn Steakhouse
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends
- Utilized knowledge of mixed beverages and craft beers to serve guests in a timely fashion
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Guiding guests through menus, demonstrating thorough knowledge of the food and beverages
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed
- Listens to customer complaints and suggestions and resolves complaints
- Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity
- Explain how various items are prepared, describing ingredients and cooking methods.
Bartender
Taste of Belgium
06.2021 - 08.2023
- Mixing, garnishing and serving alcoholic and non-alcoholic drinks
- Guiding guests through menus, demonstrating thorough knowledge of the food and beverages
- Assisting in tasks to ensure a stocked, sanitized and safe restaurant
- Adhering to company standards for serving alcoholic beverages
- Ensured a hygienic environment for guests and employees
- Provides a pleasant drinking experience to customers
- Serves drinks while maintaining a clean and sanitary bar area
- Attends to the detail and presentation of each order
- Prepares and maintains ingredients by following recipes
Retail Sales Associate
Ashley Furniture
06.2020 - 06.2021
- Welcome and professionally engage every guest to ensure guest expectations are met and take action to correct any concerns
- Complete showroom floor recovery processes throughout the day
- Continuously improve sales performance by using available learning tools and sales programs
- Complete post-sales order entry and administration processes
- Perform product presentations, attempt to close each sales opportunity and add on additional items and extended warranties to the sale
- Develop and maintain high levels of knowledge of Company products, promotions and store sales functions
- Complete showroom floor recovery processes throughout the day
- Speak with patrons to ensure satisfaction with service, to respond to complaints, or make conversation
- Actively participate in departmental meetings, training and education
- Assisting teammates when needed across the floor with additional tasks.
Prestige Beauty Advisor
Ulta Beauty
01.2019 - 05.2020
- Promptly acknowledging and warmly greeting each guest entering the store
- Offering friendly, knowledgeable and courteous service that always takes priority over other related duties
- Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs
- Restock merchandise and maintain overall cleanliness including restrooms, backroom and sales floor
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor
- Assisting any teammates that may need additional assistance on any processes they request.
Education
Bachelors in Graphic Design -
AIC Collage of Design
High School -
Loveland High School
Skills
- Excellent Personal and Customer Service
- Outgoing and Engaging personability
- Adheres to attendance and time management as required
- Able to meet the physical and agility standards
- Active Listening and Resolving Complaints
- Able to communicate effectively in a group or team
- Observes all safety rules and regulations
- Strong organization with high tolerance and patience
- Attend in-service training and staff meeting as scheduled
- Strong multitasking
- Highly reliable
- Liquor, beer, and wine knowledge
Hobbies and Interests
- Beekeeping & Poultry Management
- Volunteer/Ambassador for Loveland Elementary School 2012-2016
Timeline
Bartender,
Longhorn Steakhouse
09.2023 - Current
Bartender
Taste of Belgium
06.2021 - 08.2023
Retail Sales Associate
Ashley Furniture
06.2020 - 06.2021
Prestige Beauty Advisor
Ulta Beauty
01.2019 - 05.2020
Bachelors in Graphic Design -
AIC Collage of Design
High School -
Loveland High School