Megan Metzger
Claremore
Summary
Accomplished RN Case Manager with a proven track record at Centene, enhancing patient care through effective case management and interdisciplinary collaboration. Skilled in chronic disease management and critical thinking, I significantly reduced hospital readmission rates. Known for fostering professional growth among nursing staff, my leadership has directly improved patient satisfaction and outcomes.
Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Overview
10
10
years of professional experience
Work History
RN Case Manager
Centene
02.2024 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Developed strong relationships with patients and their families, providing support and education on health management.
Nursing House Supervisor
ODVA
09.2022 - 12.2023
- Served as a liaison between hospital administration and nursing staff, advocating for improvements that positively impacted patient care delivery.
- Exemplified strong leadership skills by serving as a mentor for new nursing staff members, providing guidance and support throughout their onboarding process.
- Streamlined communication between departments for better patient care and timely treatment.
- Promoted a safe working environment for nursing staff by enforcing strict adherence to safety guidelines.
- Oversaw the admission process for new patients, ensuring proper documentation was completed, and relevant information was communicated to all parties involved in their care plan.
- Established an open-door policy for staff members, fostering a supportive work environment where issues were promptly addressed.
- Increased employee retention rates through effective conflict resolution techniques among nursing staff members.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Emergency Room Charge Nurse
Ardent
06.2015 - 09.2022
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Developed strategies for managing overcrowding in the emergency department, improving overall patient satisfaction scores.
- Managed ER resources effectively, ensuring adequate staffing levels and proper distribution of medical supplies during peak hours.
- Streamlined ER processes to reduce wait times, providing efficient and timely care for patients in critical conditions.
- Collaborated with interdisciplinary teams to optimize patient outcomes while maintaining high standards of safety and quality.
- Reduced patient transfer delays by establishing effective communication channels between the emergency department and other hospital units.
- Assisted physicians in providing accurate diagnoses during high-pressure scenarios using expert clinical knowledge combined with exceptional problem-solving abilities.
- Provided compassionate care to patients during traumatic events, utilizing active listening skills and offering emotional support when needed.
- Mentored junior nurses, fostering professional growth and promoting a strong team environment within the emergency department.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Education
Master of Science - Nursing
Chamberlain College of Nursing
Online02-2026
Bachelor of Science - Nursing
Chamberlain College of Nursing
Online12-2022
Associate of Science - Nursing
Breckenridge School of Nursing
Tulsa, OK06-2015
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Case evaluation
- Medication management
- Case management
- Critical thinking
- Interdisciplinary collaboration
- Training staff
- Delegation and motivation
Timeline
RN Case Manager
Centene
02.2024 - Current
Nursing House Supervisor
ODVA
09.2022 - 12.2023
Emergency Room Charge Nurse
Ardent
06.2015 - 09.2022
Master of Science - Nursing
Chamberlain College of Nursing
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Breckenridge School of Nursing
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