Summary
Overview
Work History
Education
Skills
Timeline
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Megan Miller

Lancaster,PA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced environment.

Overview

10
10
years of professional experience

Work History

Senior Customer Care Associate

PetSmart
08.2013 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to challenging customer needs through competent customer service with critical thinking and problem-solving skills.
  • Navigated a fast-pace work environment through multi-tasking and strong time management skills.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Liberal Arts - Illustration

Pennsylvania College of Art And Design
Lancaster
05.2016

Skills

  • Customer Relations
  • Conflict Resolution Techniques
  • Information Extraction
  • Workload Planning
  • Time Management
  • Multi-tasking

Timeline

Senior Customer Care Associate

PetSmart
08.2013 - Current

Bachelor of Liberal Arts - Illustration

Pennsylvania College of Art And Design

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Megan Miller