MEGAN MILLER

• Coordinated insurance verification processes to ensure accurate patient billing and coverage.
• Facilitated patient scheduling and appointment management using electronic health record systems.
• Enhanced patient flow by optimizing front desk operations and managing high-volume calls.
• Trained new staff on office protocols, enhancing team efficiency and service delivery.
• Led initiatives to streamline administrative workflows, resulting in improved operational efficiencies.
• Facilitated smooth communication between patients and healthcare providers, effectively acting as a liaison for both parties.
• Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
• Coordinated referrals to specialists and prior authorizations, ensuring patients received the appropriate care in a timely manner.
• Oversaw inventory management of medical supplies, optimizing stock levels to meet clinic demands consistently.
• Developed an Excel spreadsheet to track frequently ordered supplies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Facilitated provider support as chaperone during medical procedures.
• Administered and updated Excel spreadsheets for outpatient management of our OB patients.
• Communicated test results and prepared result letters.
  Assisted in compiling and distributing test results and letters.

• Processed vendor invoices ensuring accuracy and timely payments.
• Reconciled monthly statements to maintain financial integrity.
• Developed and maintained strong relationships with vendors for effective communication.
• Analyzed payment trends, providing insights for budget forecasting and management decisions.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.

• Coordinated daily front office tasks, including scheduling, communication, and administrative support.
• Managed patient pre-testing processes to optimize doctor readiness for consultations.
  Oversaw administration of multiple tests to enhance efficiency of eye examinations for patients.
• Oversaw support for optical department operations during peak times.
  Facilitated lens cutting for patient eyewear to meet immediate needs.
  Managed communications with offsite laboratories for timely service delivery.
• Managed insurance billing processes after examinations.
• Monitored key performance indicators, driving data-informed decisions to achieve organizational goals.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.

• Oversaw customer interactions in high-volume call center, enhancing online order experiences and resolving inquiries to boost satisfaction.
• Delivered exceptional customer service, ensuring complete customer satisfaction through attentive support.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Managed remote work tasks from a home office.
• Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.

• Coordinated supply inventory and procurement to maintain adequate resources for skilled nursing operations.
• Established strong vendor relationships to obtain the best pricing on medical supplies, enhancing operational cost-effectiveness for the facility.
• Coordinated delivery schedules and ensured proper storage of supplies in accordance with state regulations.
  Oversaw management of expiration dates for all supplies to guarantee safety and compliance.
• Oversaw resident appointments and hospital visits to enhance care coordination.
  Engaged with residents on a daily basis to ensure needs were addressed promptly.
  Partnered with social services department to improve resident outcomes.
• Maintained up-to-date knowledge of product and service changes.

I have completed classes in Microsoft 2010 and most general education classes.

• Relevant Coursework: Medical Assistant
• Professional Development